Hector Hugo Muriel Gomez

Hector Hugo Muriel Gomez

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Querétaro, Mexico

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Jobs verified_user 0% verified
  • UL Solutions
    Team Lead, Lead Development Representatives (LDR) - North America8
    UL Solutions
    Oct 2024 - Oct 2025 (1 year 1 month)
    Spearheaded and mentored a team of 5 LDRs across North America, consistently exceeding monthly and quarterly lead generation and qualification targets by [Target 85%]. Optimized the lead hand-off and nurturing process, resulting in a 95% increase in the Sales team's close rate from qualified leads. Conducted performance reviews and implemented targeted coaching plans, improving team efficiency and increasing individual rep-to-quota achievement by 95%. Collaborated directly with Sales and Marketing leadership to align strategies, ensuring pipeline health and accurate forecasting for the North American region.
  • V
    Team Lead, Customer Support Operations
    Venmo by PayPal
    Jul 2023 - Oct 2023 (4 months)
    Directed the daily operations for a high-volume customer support team, maintaining a Customer Satisfaction (CSAT) score of 95%—consistently above the department average. Managed and resolved complex, escalated account inquiries related to money transfers, deposits, and fraud claims, mitigating financial risk and ensuring regulatory compliance. Created and delivered training modules on new product features and compliance standards, significantly reducing error rates by 95%.
  • SpotOn
    Sports & Entertainment Analyst (Promoted from Restaurant Support)
    SpotOn
    Mar 2022 - Apr 2023 (1 year 2 months)
    Provided critical operational support and analysis for major entertainment venues, including Disney, Live Nation, and AEG, ensuring seamless high-traffic event management. Troubleshot and resolved technical issues for POS systems, specializing in menu configuration, printer setup, and card reader integration for hundreds of restaurant and venue clients.
  • Teleperformance
    Customer Service Representative, Written Service (Chase Bank)
    Teleperformance
    Jan 2021 - Nov 2021 (11 months)
    Handled a high volume of complex written customer inquiries (email/chat), efficiently resolving issues related to rejected sales, card disputes, and detailed account reconciliation. Maintained a high quality score for written communications, demonstrating clarity and accuracy in addressing sensitive financial information.
Education verified_user 0% verified
  • UL Solutions
    salesforce
    UL Solutions
    Oct 2024 - Oct 2025 (1 year 1 month)