Medical Virtual Assistant
Lifeline Health Network.
Jan 2024 - Aug 2024 (8 months)
• Managed high-volume appointment scheduling, coordinating over 150+ patient consultations weekly, ensuring seamless clinic operations and resource allocation. • Facilitated patient check-ins and check-outs, handling consent forms, payment processing, and documentation, improving client satisfaction. • Provided excellent client communication, responding to 200+ inquiries weekly via phone, email, and virtual platforms, achieving a 95% patient satisfaction rate. • Owned the client feedback and review process, driving engagement across multiple platforms and boosting online reputation. • Coordinated virtual meetings for senior staff, managing schedules, taking minutes, and distributing agendas. • Ensured 100% accuracy in EHR data entry,
