Harshini Dhanabalan
About
Detail
India
Contact Harshini regarding:
work
Full-time jobs
Starting at
USD3k/month
Flexible work
Starting at
USD32/hour
Résumé
Jobs
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- LInbound SDRLyzr AIMay 2025 - Current (1 year 4 months)- Researched, identified, and qualified enterprise prospects by assessing customer needs and aligning Lyzr AI’s automation solutions to deliver measurable business value. - Partnered with Account Executives to develop account strategies, support deal execution, and expand customer engagement across new departments and strategic contacts, qualifying prospects using the BANT method. - Analyzed product usage data and market trends to refine prospecting strategies, uncover new opportunities, and enhance pipeline quality. - Built and maintained strong customer relationships through clear communication and value-driven presentations, leveraging my experience in sales within moving services to connect effectively with clients through calls and
- SInbound SDRSpendbase - SaaS Financial ServicesNov 2023 - Feb 2025 (1 year 4 months)Successfully helped Spendbase grow in the Indian market and gradually expanded its reach into the NA, EMEA and APAC regions. - Proactively identified and engaged leads via email, direct calling, personalized email outreach, demos, and social media outreach for tech solutions including HubSpot, Atlassian, GitLab, GitHub, AWS, Azure, Google Cloud, and so on. - Engaged C-level sales, finance executives, and senior executives, securing highly qualified meetings for the team. - Maintained accurate sales records in HubSpot and collaborated with sales and marketing teams to improve outreach strategies. - Skilled at managing priorities and prospecting efficiently across global time zones. - Leveraged my experience in client communication through ca
- CSales ManagerCodeGym - EdtechSep 2022 - Nov 2023 (1 year 3 months)- Supported CodeGym expand into the Indian market, initially working with inbound leads. I introduced the idea of targeting educational institutions, enabling them to transition into a B2B model and scale their outreach. - Engaged with both inbound and outbound leads through cold calls, emails, and LinkedIn, successfully delivering product demos and driving conversions. - Collaborated with marketing team to refine messaging, improve outreach strategies, and drive engagement. - Recognized as one of the top talents by Co-Founder Alex Yelenevych, I was honored with the Best Performance Award of the Year. During the company layoff, he personally referred me to Andrew Alex, CEO of Spendbase, acknowledging my strong performance and potenti
Customer Service RepresentativeAvantorNov 2015 - Jul 2018 (2 years 9 months)- Primary contact with North American and Canadian customer inquiries via phone, email, and live chat, resolving issues related to quotes, orders, returns, and product support. - Managed a daily workload of tickets, ensuring timely and efficient responses while adhering to company guidelines and policies. - Provided in-depth product knowledge to customers, educating them on features and troubleshooting common issues, resulting in a reduction in escalations. - Worked with the sales team to resolve customer billing and order discrepancies, increasing customer retention. - Processed refunds, exchanges, and product replacements, following up with customers to ensure satisfaction with resolutions. - Leveraged my experience in client communic
Education
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- B.Sc.Hindusthan College of Arts and ScienceAug 2009 - Apr 2012 (2 years 9 months)
- Master of Computer Applications (MCA)Bannari Amman Institute of TechnologyAug 2012 - May 2015 (2 years 10 months)