Harshavardhan Reddy Basani

I am a Certified ServiceNow Developer with over five years of experience architecting, developing, and optimizing enterprise workflows across ITSM, HRSD, GRC, CMDB, and Asset Management. My work focuses on building intelligent, scalable, and compliant solutions that strengthen service delivery and elevate the digital experience for students, staff, and employees. I specialize in designing secure workflows, driving automation, and enabling data-driven operations that reduce manual effort and improve service efficiency. I bring hands-on expertise in developing AI-driven capabilities using Virtual Agent, Predictive Intelligence, NLU/GenAI, and automated workflows that enhance self-service and streamline request management. My background includes building integrations using REST/SOAP APIs, IntegrationHub, ETL processes, and MID Servers to connect ServiceNow with complex IT ecosystems. I have delivered large-scale implementations and collaborated closely with cross-functional teams to modernize platforms, improve system performance, and ensure operational excellence. I am passionate about creating solutions that combine technical depth with user-centered design, and I value collaboration, mentorship, and continuous improvement. I thrive in mission-driven environments where technology plays a meaningful role in empowering communities and driving long-term impact.