Hanssell Calix

Hanssell Calix

About

Detail

Customer Service & Sales Agent | Omnichannel Support | Technical Troubleshooting | Process Improvement
Tegucigalpa, Francisco Morazán Department, Honduras
Contact Hanssell regarding: 
work
Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Angi
    Customer Service & Sales Agent
    Angi
    Jun 2024 - Mar 2025 (10 months)
    Negotiated service pricing and packages to meet customer needs, increasing overall sales volume. Collaborated with internal teams to follow up on project progress and quickly address any emerging issues.
  • B
    Customer Service (Omnichannel)
    BeenVerified
    Mar 2023 - May 2024 (1 year 3 months)
    Monitored and resolved billing and subscription issues, ensuring customer satisfaction. Adhered to strict confidentiality and data protection regulations when handling sensitive information.
  • Google Nest
    Technical Support
    Google Nest
    Jul 2022 - Mar 2023 (9 months)
    Provided in-depth product troubleshooting, guiding customers through setup, configuration, and advanced features. Maintained up-to-date knowledge of product offerings to better serve customer needs.
  • B
    Customer Service Agent
    BeenVerified
    Jun 2022 - Mar 2025 (2 years 10 months)
    Provided omnichannel support (Email, Chat, Phone) for various clients, ensuring high-quality customer interactions. Collaborated with cross-functional teams to implement new processes and ensure compliance with company policies.
  • CallTek
    Backoffice Agent
    CallTek
    Dec 2021 - Jun 2022 (7 months)
    Provided back-office support, including data entry and email management, ensuring prompt response and accurate recordkeeping. Managed omnichannel support (Email, Chat, and Phone), maintaining professional and efficient communication channels.
Education verified_user 0% verified
  • J
    Law Degree
    JOSE CECILIO DEL VALLE UNIVERSITY
    Jan 2024 - Current (2 years 6 months)
    Tegucigalpa, Honduras