Hannah Yilma Freelancer

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Customer Success Manager

Gebeya Inc.

Jun 2024 - Current (2 years 3 months)

Customer Success Manager

Customer Support Associate

Techmahindra Ltd

Aug 2023 - Dec 2023 (5 months)

Customer Support Associate

Freelance

freelance

Jun 2023 - Current (3 years 3 months)

Managed diverse operational and client projects, delivering structured, high-quality outcomes across various tasks. Key responsibilities and achievements include: Workflow & Process Mapping: Created practical flowcharts and process diagrams using visual tools to map out step-by-step task routines, decision paths, and project workflows, keeping procedures clear and easy to follow. System Testing & Quality Assurance: Executed structured testing routines and validated order flows against predefined checklists to verify system responses, identify discrepancies, and log operational errors. Communication & Reporting: Maintained concise logs and documentation to report findings, collaborating closely with clients and team members in regular rev

Client Relationship Manager

Carolina Logistics Inc

Aug 2022 - Jun 2023 (11 months)

Client Relationship Manager

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Marketing and Business Development Manager

Addis Zeybe

Dec 2021 - Jul 2022 (8 months)

Marketing and Business Development Manager

Showroom Manager

CANAL Group

Mar 2021 - Oct 2021 (8 months)

Showroom Manager

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Sales and Marketing Executive

Designlab ETH

Apr 2019 - Oct 2020 (1 year 7 months)

Sales and Marketing Executive

Retail Executive

Diageo

Dec 2017 - Jun 2018 (7 months)

• Active selling through generating orders in each of designated accounts to meet daily targets and to ensure the orders taken get delivered in full in timely manner • Work with designated key distributors/ van sales person and driver to ensure that service is frequently adhered and communicated to customer in advance • Responsible to penetrate new accounts and market areas • Responsible to protect exclusive houses • Ensuring SKUs availability in respective accounts • Responsible and accountable for all aspects of account management and activation in each of the designated accounts • Responsible to activating execution standards to meet desired targets • Responsible to full engagement and taking accountability on timely completion (100%) of

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Underwritter

Abay Insurance SC

Mar 2016 - Dec 2017 (1 year 10 months)

• Ensuring client satisfaction by engaging in prudent underwriting skills. • Responsible for creating relationships with potential customers. • Responsible for following up on clients’ insurance needs and inquiries. • Responsible for reminding clients about the renewal of insurance policies. • Responsible for making weekly and monthly reports. • Ensuring a safe and hygienic work environment. • Responsible for taking on acting manager roles and ensuring the accomplishment of meeting clients’ needs when the manager is absent. Additionally, provided email support to address customer inquiries, enhancing overall client communication and satisfaction.

Hannah Yilma

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