G

Gustavo Miranda

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Operations & Customer Service Manager ~ Ex-American Express | Ex-IBM | Ex-TechData | Ex-The Functionary
Huixquilucan de Degollado, State of Mexico, Mexico

Contact Gustavo regarding: 

work
Full-time jobs
Starting at USD65K/year
Flexible work
Starting at USD18/hour
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Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Sr. Operations Manager Latam
    Sep 2022 - Current (2 years 9 months)
    Responsible for the Procurement, Fulfillment, Customer Service and Logistics teams in México, Colombia, Chile, Perú & Argentina. Work on SLAs and metrics that help meet operational objectives. Develop suppliers and work with wholesalers to obtain the best offers to our market. Promote strategies to improve operational processes. Support with the growth of new markets as Costa Rica, Ecuador & Uruguay.
  • Umba
    Head Of Operations
    Umba
    Nov 2021 - Jun 2022 (8 months)
    - Management of the Customer Experience team located in Nigeria and Kenya. - Focused on creating a high performance team; setting challenging SLAs and developing, creating and projecting KPIs at the highest level. - Growth strategies to meet the new Fintech needs in Africa that the market demands Office management in Mexico, to help the operation stay efficient, stable and productive in all our tasks. Part of the management team for decision making in our active markets as well locally.
  • The Functionary
    Operations & Customer Service Manager
    The Functionary
    Jan 2020 - Oct 2021 (1 year 10 months)
    - Creation of customer service strategies and develop the best support strategies for our key clients. - We generate support almost immediately, we create work teams, strategies and we give a better vision to the SLA's and KPIs of our clients. Development of efficient methods that improves the services we provide.
  • T
    Operations & Customer Service Manager México region
    Tech Data
    Sep 2016 - Oct 2019 (3 years 2 months)
    - Being part of the strategic planning, decision making process, sales forecast, month closing activities, with $200 M USD billing per year. - Manage the receiving process for the Purchase Orders from business partners and create the Sales Orders to our clients (600 clients). - Manage the receiving process for the Purchase Orders from business partners and create the Sales Orders to our clients (600 clients) Purchasing and place orders with our associates and Vendors (45 Distributors). Acting as a link between the different distributors, end users and vendors. among those the main are: IBM, Oracle, HPE, DellEMC, Lenovo, Netapp, VMWare, Cisco. Develop new process and optimize the daily operation. Create new strategies and strengthen the rel
  • A
    Brand Manager
    Advanced Technologies, Design & Consulting (ATDAC)
    Aug 2015 - Sep 2016 (1 year 2 months)
    - Development with Vendors and Wholesalers in order to increase their benefits as profits & discounts. Sales, Customer Care and Operations according the business needs.
  • IBM
    Sales Operations Support (STG) Systems and Technology Group Team Leader
    IBM
    Feb 2012 - Aug 2015 (3 years 7 months)
    - Create and analyze Report Metrics for Sales Executives and delivery support for HW Executive, HW Managers with different activities and challenges around business. - Support & Facilitate my Executive to achieve quarter plan based in forecast experience. Sales Pipeline Assurance in a short and large terms, Forecasting revenue. - Request HW supply for opportunities, Control Inventory Integration and networking with other countries through Centers of Excelence. Coach for Incentive education for sellers and Managers.
  • American Express
    Operations Command Center CSD México
    American Express
    Feb 2008 - Feb 2012 (4 years 1 month)
    - Live monitoring of calls, times, of the different areas. We monitored around 600 agents a day. - I did daily forecast for the KPI's report for the achievement of the SLA's according to the Amex standards.
  • H
    Operation events
    High Tech Designs
    Jan 2001 - Mar 2009 (8 years 3 months)
    - Every event need supervision and daily problems solving. The stands needs to be ready for every expo without exceptions.
Education verified_user 0% verified
  • Universidad del Valle de México
    Bachelor's degree, Business Administration and Management, General
    Universidad del Valle de México
    Jan 2000 - Jan 2004 (4 years 1 month)