Guillermo Prado Legal Assistant, Customer Service and Salesman.

Client Care Specialist

The Law Firm of Moumita Rahman, PLLC

Mar 2025 - Mar 2026 (1 year 1 month)

*Maintained communication with clients by providing case updates on the progress and status of their cases. *Handled inbound calls and client inquiries with patience and clarity, escalating complex issues to attorneys when necessary. *Model the firm's service standard, blend technical accuracy, and help strengthen long term client relationships. *Maintained accurate client data across internal systems. *Collaborated closely with attorneys and the case team to provide concise case updates and ensure smooth case

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Legal Assistant

Downtown L.A. Law Group

Aug 2023 - May 2026 (2 years 10 months)

•Drafting summons and complaint for filing. •Reviewing client contracts, gathering initial information about vehicle issues Filing and serving drafted and conformed documents. •Collect information. •Maintaining and managing client files. •Initiating communication and responding to client inquiries. •Performing general administrative tasks of filing, mailing, answering phone calls, and greeting clients. •Enter data into a CRM system and maintain accurate records. •Filing Department Team Lead •Trained new team members on filing systems and procedures •Supervised and supported a team of filing clerks to ensure accurate and timely document processing. •Organized and prioritized daily workloads to meet deadlines. •Identified and resolved work

Customer service

Foundever

Oct 2021 - Aug 2023 (1 year 11 months)

•Assisted more than 60 customers daily with a customer satisfaction rate of over 90%. •Provided consecutive, first-person interpretation services. •Managed support tickets. •Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients. •Asked appropriate questions and listened actively to identify issues while documenting required information in computer systems. •Reviewed and researched incoming medical claims from members and providers by navigating multiple computer systems and verifying the information necessary for processing. •Met the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and at

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Sales representative

Adler group

Jul 2019 - Oct 2021 (2 years 4 months)

•Actively and consistently supported efforts to simplify and enhance the customer experience. •Supervised, mentored, and coordinated daily operations for a high-performing team of 8 sales representatives to consistently meet and exceed monthly revenue targets. •Effectively sold products and services to new and existing prospects. •Provided effective audio remote interpreting and performed basic troubleshooting for technical issues. •Informed prospects about product pricing models and competitive advantages compared to other service providers. •Managed social media channels, including Facebook, Instagram, and WhatsApp, to optimize digital customer touchpoints. •Managed the full sales process from start to finish. •Followed up with customers

Guillermo Prado

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