Guillermo Prado Customer Service, Sales and Legal Assistant

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Client Care Specialist

The Law Firm of Moumita Rahman, PLLC

Mar 2025 - Mar 2026 (1 year 1 month)

*Maintained communication with clients by providing case updates on the progress and status of their cases. *Handled inbound calls and client inquiries with patience and clarity, escalating complex issues to attorneys when necessary. *Model the firm's service standard, blend technical accuracy, and help strengthen long term client relationships. *Maintained accurate client data across internal systems. *Collaborated closely with attorneys and the case team to provide concise case updates and ensure smooth case

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Legal Assistant

Downtown L.A. Law Group

Aug 2023 - Jan 2026 (2 years 6 months)

•Drafting summons and complaint for filing. •Reviewing client contracts, gathering initial information about vehicle issues Filing and serving drafted and conformed documents. •Collect information. •Maintaining and managing client files. Initiating communication and responding to client inquiries. •Performing general administrative tasks of filing, mailing, answering phone calls, and greeting clients. •Enter data into a CRM system and maintain accurate records. *Filing Department Team Lead *Trained new team members on filing systems and procedures *Supervised and supported a team of filing clerks to ensure accurate and timely document processing. *Organized and prioritized daily workloads to meet deadlines. *Identified and resolved workf

Customer service

Foundever

Oct 2021 - Aug 2023 (1 year 11 months)

As a Customer Service professional, I have consistently achieved over 90% customer satisfaction by providing exceptional support and effective communication. My role involves delivering consecutive, first-person interpretation services during medical consultations, ensuring accurate and impartial communication between Spanish-speaking patients and English-speaking healthcare professionals. I assist more than 50 customers daily, providing them with detailed information about plan benefits while meeting established performance goals in efficiency, accuracy, quality, member satisfaction, and attendance. I have adapted quickly to various settings within the hospital environment, from emergency rooms to outpatient clinics, ensuring consistent hi

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Sales representative

Adler group

Jul 2019 - Oct 2021 (2 years 4 months)

As a Sales Representative, I actively and consistently supported all efforts to simplify and enhance the customer experience, ensuring that every interaction was positive and productive. I effectively sold products and services to both new and existing prospects, informing them of our competitive pricing model and the advantages of our offerings compared to other service providers. My role also included managing social media communications to engage with customers and prospects, further enhancing our outreach and brand presence. I was recognized as the best seller during the months of November, February, and April in both 2020 and 2021, consistently reaching and exceeding my monthly sales goals. Additionally, I utilized my skills in financi

Guillermo Prado

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