Guillermo Neira

Guillermo Neira

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Colombia
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Résumé

Jobs verified_user 0% verified
  • Concentrix
    BILINGUAL CONSULTANT & CUSTOMER SERVICE REPRESENTATIVE
    Concentrix
    Jan 2025 - Current (1 year 6 months)
    - Managed customer interactions via chat in English for CashApp, ensuring prompt and effective communication. - Received information, followed up, and delivered efficient solutions to customers. - Utilized data reporting skills at Concentrix to track customer issues and categorize cases, contributing to metrics that improved service response and resolution times. - Engaged in order management by supporting CashApp users with transaction issues, refunds, and order-related concerns, which required constant monitoring and resolution of financial operations. - Leveraged sales-related skills by assisting customers with transaction issues and product inquiries, effectively explaining value and building trust to ensure satisfaction. - Supporte
  • Lean Solutions Group
    LOGISTICS COORDINATOR & COLLECTION SPECIALIST
    Lean Solutions Group
    Jun 2023 - Jul 2024 (1 year 2 months)
    - Handled email communication in English for collections and client payments for American Expediting, ensuring clarity and professionalism in all interactions. - Managed database entries and streamlined processes for efficiency. - Coordinated order management by confirming orders and deliveries, addressing billing discrepancies, and ensuring timely follow-up with clients to complete the service cycle. - Utilized CRM tools and email tracking systems to effectively manage client accounts, follow up on payments, and maintain organized and up-to-date data. - Maintained professional communication with clients, tracking payments and resolving account-related issues efficiently and consistently.
  • Teleperformance Colombia
    BILINGUAL AGENT & CUSTOMER SERVICE REPRESENTATIVE
    Teleperformance Colombia
    Sep 2020 - Aug 2022 (2 years)
    - Managed customer interactions via chat in English for DoorDash, ensuring prompt and effective communication. - Received information, followed up, and delivered efficient solutions to customers, enhancing their overall experience. - Utilized data reporting skills to handle high volumes of case data, updating records and reporting issue patterns, which contributed to the optimization of internal processes and improved service delivery.
Education verified_user 0% verified
  • S
    Effective and Persuasive Writing
    Santander Open Academy
    Jul 2025
    Course
  • S
    Effective Communication
    Santander Open Academy
    Apr 2025
    Course
  • Universidad Icesi
    Master's Degree in Literary Creation and Digital Narratives public Remote experience
    Universidad Icesi
    Feb 2024 - Current (2 years 5 months)
    Postgraduate Degree
  • Coventry University
    Introduction to Digital Transformation and E-Commerce
    Coventry University
    Feb 2021
    Course
  • Deakin University
    Leading Culturally Diverse Teams in the Workplace
    Deakin University
    Jun 2020
    Course
  • •
    Social Communicator - Journalist
    • Universidad Autónoma de Bucaramanga
    Jun 2015 - Dec 2019 (4 years 7 months)
    Professional Degree
Projects (professional or personal) verified_user 0% verified