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Gugu Summer Maseko
About
Detail
Customer Service and Admin
Gauteng, South Africa
Contact Gugu regarding:
work
Full-time jobs
Starting at
USD4.5/hour
Résumé
Jobs
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67% verified
- SCUSTOMER SERVICE REPRESENTATIVE verified_user Verified experienceSA MarketingJan 2023 - Jul 2024 (1 year 7 months)• Communicate daily to clients regarding project status, planning, and production details. • Problem-solve and troubleshoot to resolve client concerns or problems identified internally. • Managing large amounts of inbound calls on time while following laid down procedures, guidelines, policies, and scripts. • Resolving product or service queries by identifying customer needs, clarifying information, studying causes, and expediting solutions. • Giving technical help to our customers and escalations when necessary. • Addressing customer requests via phone, chats, and email, and using a range of technologies to assess and resolve issues in real-time, investigate solutions, and effectively communicate with consumers. • Helping customers
- LOFFICE COORDINATOR verified_user Verified experienceLounge DesignerMar 2021 - Nov 2022 (1 year 9 months)• Track and trace loads and update their status in the system making sure the updates are accurate and on time. • Responding to inbound and outbound calls, SMS, and email. • Provide accurate information and updates regarding shipment delivery schedules and any related concerns and recover lost and delayed freight. • Establish and maintain effective communication with LTL carriers. • Respond to customers' and carriers' emails promptly and professionally.
- LOFFICE ADMINISTRATORLaund DynamicsJan 2018 - Feb 2020 (2 years 2 months)• Maintained excellent team relationships by proactively helping others with complex problem-solving tasks. • Generated comprehensive quantity reports, presentations, and spreadsheets, delivering them to management within agreed deadlines. • Managed office correspondence, including emails, phone calls, and emails efficiently and promptly. • Oversaw effective file management to keep office records up to date, coordinated weekly meetings and appointments for office staff. ◦ Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full. ◦ Helped the team produce quality work using desktop publishing applications. ◦ Ordered cost-efficient office supplies and
Education
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0% verified
- BHIGH SCHOOL DIPLOMABeverly High SchoolJan 2005 - Nov 2009 (4 years 11 months)