Guedia Lozano Teacher

Admin assistant

BruntWork

Feb 2025 - Aug 2025 (7 months)

Supported investor relations through email communication and investor distributions. • Created investment reports (summaries, updates, pitch decks, whitepapers). • Designed property templates, reviewed documentation, and managed prescription approvals and rejections. • Maintained accurate and organized trackers and investor information. • Assisted with administrative tasks such as general reports, weekly reports, and financial reports. • Handled correspondence, coordinated events, and ensured deadline compliance. • Migrated and organized information in the data room. • Organized internal processes, tracked tax documents, and conducted market research. • Tools: Yardi Voyager, Juniper Square, Excel.

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Teacher

Guadalupano Institute,

Feb 2023 - Feb 2025 (2 years 1 month)

• Present lessons in a comprehensive manner and use visual/audio means to facilitate learning • Provide individualized instruction to each student by promoting interactive learning • Create and distribute educational content (notes, summaries, assignments etc.) • Assess and record students' progress and provide grades and feedback • Maintain atidy and orderly classroom • Collaborate with other teachers, parents and stakeholders and participate in regular meetings • Plan and execute educational in-class and outdoor activities and events • During pandemic I was working from home for one year, in this position I Observe and understand students' behavior and psyche and report suspicions of neglect, abuse etc. • Develop and enrich profes

Customer Service/ customer support

Alorica

Aug 2022 - Dec 2024 (2 years 5 months)

• Supported Caesars Sportsbook Casino with customers from the USA and Canada. • Handled inbound calls, live chats, and emails. • Managed up to three simultaneous live chats, inbound calls, and emails, assisting customers with betting results, account issues, refunds, and payment-related inquiries. • Processed password resets, secure account verification, and escalations through JIRA tickets. • Investigated and resolved payment delays by coordinating directly with the payments and tracers department. • Applied promotional codes and assisted customers with troubleshooting failed or incomplete transactions. Collaborated with internal departments (Payments, Promotions, Technical Support) to resolve customer issues efficiently.

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Referral Agent – Eleos Staffing (Remote, Seasonal)

Eleos Staffing Solutions

Mar 2022 - Aug 2022 (6 months)

• Processed patient referrals for specialty care and outpatient services. • Verified insurance and collaborated with healthcare providers. • Coordinated prior authorizations and appointments. • Reviewed electronic medical records and supported high-risk patient coordination. • Tools: E-Records, Careloop, NextGen.

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Teacher/ academic coordinator

Guadalupano Institute,

Feb 2019 - Jul 2021 (2 years 6 months)

• Present lessons in a comprehensive manner and use visual/audio means to facilitate learning. • Provide individualized instruction to each student by promoting interactive learning. • Create and distribute educational content (notes, summaries, assignments, etc.). • Assess and record students' progress and provide grades and feedback. • Maintain a tidy and orderly classroom. • Collaborate with other teachers, parents, and stakeholders and participate in regular meetings. • Plan and execute educational in-class and outdoor activities and events. • Observe and understand students' behavior and psyche and report suspicions of neglect, abuse, etc. • Develop and enrich professional skills and knowledge by attending seminars, con

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Teacher

Instituto Santo Thomas

Mar 2018 - Jun 2019 (1 year 4 months)

Position: Teacher for 7th, 8th, 10th, and 11th grades, specializing in bilingual classes in the areas of Science, Literature, Language, and Grammar. My contract ended as I successfully provided academic support to students, managing classrooms of 30 to 40 students, ensuring that each individual received the attention and guidance needed to excel in their studies. Additionally, I utilized customer support skills to foster a positive learning environment, addressing student inquiries and concerns effectively to enhance their educational experience.

Technical

Ceutec

Mar 2016 - Nov 2017 (1 year 9 months)

It is a professional technical career trained in the implementation of customer service, competent to manage client portfolios from a holistic and work oriented approach interdisciplinary in English and Spanish, providing satisfactory experiences to clients. Performing with high standards of professionalism and ethics in different areas, for his English language skills, customer service, problem solving, telemarketing, sales and collections, systems operations and equipment used in a call center, BPO or In house.

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Financial Advisor sales department

BAC Credomatic,

Apr 2009 - May 2013 (4 years 2 months)

• Provide strategic advice across a variety of financial products and services (debt management, cash management, insurance coverage, investments) • Assess client's overall financial picture, understand their needs and develop a solid financial plan • Guide clients towards a profitable and secure financial decision • Cultivate client base and build win-win relationships • Network, generate leads and grab opportunities to sell mutual funds, stocks, bonds etc to meet sales quotas • Keep abreast of new industry's trends and research market to back up financial consulting • Oversee the course of the financial plan and update it, if necessary, to ensure profits • Comply with all industry rules and regulations • Liaise wi

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Sales Administrative assistant/ Telemarketing

HolidayInn

Mar 2007 - Feb 2008 (1 year)

• Organize office and assist associates in ways that optimize procedures • Data Entry. • Sort and distribute communications in atimely manner • Create and update records ensuring accuracyand validityof information • Schedule and plan meetings and appointments • Monitor level of supplies and handleshortages • Resolve office-related malfunctions and respond to requests or issues • Coordinate with other departments to ensure compliance with established policies • Maintain trusting relationships with suppliers, customers and colleagues • Perform receptionist duties when needed.  Contacted frequent hotel guests and members using databases provided by the Vacation Club.  Scheduled appointments for clients to attend presentations w

Guedia Lozano

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