Greeccio Clavio Solomon Jr Sales Administrator, Customer Service

S

Sales Tech Representative

Sutherland Global Philippines

Mar 2024 - Current (2 years 4 months)

• Sales Agent • Technical Support • Drove sales initiatives and provided comprehensive technical support to clients, ensuring a seamless customer experience. • Enhanced operational efficiency by identifying and implementing process improvements within B2B sales workflows, leading to more streamlined client interactions and faster resolution times. • Leveraged experience in technology sales leadership to guide and mentor the sales team, ensuring alignment with technical support objectives and fostering a unified approach to client engagement. • Utilized inventory analysis and inventory management skills to understand product demand within B2B sales contexts, thereby informing sales strategies and ensuring alignment with product availability

C

Patient Access Representative

Change Health CareOPTUM

Sep 2022 - Mar 2024 (1 year 7 months)

• Dispatcher • Operator • Customer Service • Utilized GoHighLevel (GHL) platform in a B2B context to streamline patient onboarding processes and manage inquiries effectively. • Applied principles of B2B sales to understand and address the unique needs of referring practices and corporate clients, ensuring a smooth and efficient patient referral and onboarding experience. • Leveraged Microsoft Excel for data organization and analysis, supporting B2B client management and operational efficiency. • Applied knowledge of the healthcare industry to inform operational strategies and ensure the delivery of high-quality patient access services.

Technical Support Representative

Acquire Asia Pacific

Jan 2021 - Sep 2022 (1 year 9 months)

• Tech Issues • General Inquiry • Account Ownership • Account Retrieval • Managed B2B client appointments, ensuring timely resolution of technical issues and efficient handling of general inquiries to drive customer success. • Utilized Microsoft Excel for managing and analyzing B2B client data, tracking service level agreements, and identifying trends to proactively address potential technical challenges and enhance overall client satisfaction.

F

Team Coach & Quality Assurance

Fis Global Solution Inc.

Jan 2018 - Jan 2021 (3 years 1 month)

• Customer Service Representative • Finance • Billing • Tech or Network Issues • Sales • Managed B2B telco sales pipeline, ensuring efficient lead progression and closing deals. • Provided comprehensive network support and technical assistance to resolve issues promptly. • Oversaw financial operations, including billing and revenue management. • Conducted quality assurance reviews to ensure high standards of customer service and operational efficiency. • Drove sales performance through effective sales coaching and management, focusing on consultative selling techniques and customer success. • Utilized CRM platforms like Salesforce and Zoho CRM for data reporting and performance management. • Leveraged Slack for streamlined inter-team commun

Greeccio Clavio Solomon Jr

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