Grace Joy Velasco Inventory & Logistics Coordinator

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Law Enforcement Associate

Reed Elsevier – LexisNexis Coplogic Solutions

Jul 2023 - Dec 2025 (2 years 6 months)

• Managed client accounts using Salesforce, ensuring accurate records and smooth pipeline management. • Coordinated demos and follow-ups, strengthening organizational and reporting skills. • Maintained documentation accuracy and reconciled client data discrepancies.
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B2B Sales Representative (Angi/Home Advisor)

Fusion BPO

Aug 2022 - Jun 2023 (11 months)

• Built and maintained client relationships, demonstrating strong communication skills. • Prepared reports and tracked performance metrics for operational insights.
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Corporate Trainer

Fusion BPO

Aug 2022 - Jun 2023 (11 months)

• Designed and delivered training programs, ensuring clear documentation and reporting. • Coordinated schedules and monitored performance, developing strong organizational skills. • Applied leadership and collaboration in managing multiple moving parts.
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Qa/Trainer

Premier BPO

Apr 2021 - May 2022 (1 year 2 months)

• Conducted quality audits and prepared detailed performance reports. • Supported management in implementing process improvements. • Strengthened documentation accuracy and analytical reporting skills. • Utilized professional calendar management techniques to organize daily schedules, ensuring the effective coordination of multiple high-intensity training sessions per day. • Leveraged email management proficiency to maintain clear lines of communication with trainees and stakeholders, streamlining administrative workflows and operational efficiency.

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Grace Joy Velasco

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