Glory kendi

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Customer Support Specialist

Solvo Global (Cleo Ai)

Jan 2025 - Current (1 year 7 months)

• Support Cleo users by providing empathetic, solution-focused assistance through live chat. • Guide users in improving their financial outcomes, including eligibility for Cash Advance. • Engage with the user community to gather feedback and represent their needs internally. • Monitor and report trends, irregularities, and common issues to product teams. • Perform data annotation to enhance Cleo’s AI and chatbot accuracy. • Collaborate with a global team while managing priorities. • Provide real-time chat support to help users understand and use Cleo’s features effectively

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Receptionist

Medait Star Holiday Homes

Nov 2023 - Oct 2024 (1 year)

• Welcomed and assisted with over 10+ visitors daily, providing professional customer service and travel assistance. • Managed high-volume phone calls and emails responding promptly and effectively to client inquiries and booking requests promptly. • Maintained an organized and visually appealing reception area to reflect company standards in hospitality and travel services. • Assisted in administrative tasks including data entry and document management to streamline office operations.

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Admin/Sales Executive

Auto Industries Limited (Ktm Kenya)

Feb 2020 - Sep 2023 (3 years 8 months)

• Drove lead generation and customer follow-ups, increasing sales conversions by 15%. • Executed targeted cold calling, email outreach enhancing brand visibility. • Supported sales and service teams with client relations and administrative assistance functions.

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Customer Service Representative

Choppies Enterprises Limited

Jan 2018 - Feb 2020 (2 years 2 months)

• Delivered top-tier customer support, resolving 90% of client concerns on first contact. • Assisted customers with product inquiries, orders, and troubleshooting, ensuring seamless transactions. • Collaborated with merchandising teams to execute promotional activities, boosting sales performance. • Managed front desk responsibilities, call handling, and email correspondence, ensuring timely client communication.

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