Gloria Margarita Contreras

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Guest service

Vidanta World Elega Worldwide

Nov 2024 - Jan 2025 (3 months)

• To assist international and domestic guests with the day activities onboard and maintaining guest relation. • Front desk and phone duty shifts as required ensuring that the highest standards of customer. • Complete duties assigned by the Guest Services Supervisor. • Provide cash and guest account services. • Assist guests during the boarding and departure process.
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Paralegal

LaTorre Law firm.

Nov 2022 - Jun 2024 (1 year 8 months)

As a Paralegal, I was responsible for filing various forms to USCIS and the court, ensuring compliance with legal standards. I maintained effective communication with clients through phone, email, and chat to gather necessary documentation, while also managing and filing client records meticulously. My role involved sending emails to the appropriate U.S. departments and handling sensitive information, which I verified before forwarding to the attorney. Additionally, I managed calendars, scheduled meetings, and coordinated appointments to optimize workflow. While my primary focus was on immigration law and legal assistance, I also leveraged my understanding of personal injury law to support clients in related matters, enhancing my ability to
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Customer Service Agent.

Sitel (Fed Ex)

Jan 2021 - Jan 2022 (1 year 1 month)

• Tracking packages for the customers. • Solving problems to their customers about a deliver. • Handled phone calls in English.
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Customer service agent

Mi Ecocasa

Jan 2017 - Jan 2020 (3 years 1 month)

• Welcome the new clients and offer the products that we sell. • Tried to close the negotiation with the clients. • Request the documents for The sell of the products.

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Gloria Margarita Contreras

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