Glenn Ramos Information Technologies Infrastructure at Universidad César

Support Agent - OTP 2

McDonald's

Jun 2022 - Dec 2023 (1 year 7 months)

-Provided remote support to McDonald’s USA managers and crew members. - Resolved technical issues with cashier terminals, PEDs, kiosks, KVS, and store servers. -Coordinated with teams to escalate and address critical support cases. Technologies and Tools: Windows server, Remote Desktop, VPN, BI, C&I, accounting software, invoice Software, Oracle.

Web Developer Contractor

SUNASS

Jul 2018 - Jan 2019 (7 months)

-Developed and tested web applications using PHP, JavaScript, Node.js, and HTML/CSS. -Built Mashup Apps utilizing REST and SOAP web services. -Conducted validation and review of outsourced websites and applications. -Provided access to employees using AD. -Provided support to employees' PCs. Technologies and Tools: HTML5/CSS3, JavaScript, PHP, MySQL, RESTful web services, SOAP, Google Charts, jQuery, Unity.

Web Developer Contractor

freelance

May 2018 - Current (8 years 3 months)

- Updated store layouts, added new functionality, and resolved known issues. - Managed content and performed maintenance on e-commerce platforms, ensuring optimal functionality and user engagement. - Utilized SQL scripts to efficiently filter and update store stock. - Monitored the store's servers to ensure uptime and reliability, thereby supporting seamless operations. - Provided support for client PCs, ensuring that all users had the necessary assistance for optimal performance while interacting with the e-commerce platform. Technologies and Tools: HTML5/CSS3, JavaScript, Liquid Shopify, WordPress.

Agilent Web Support Agent

Agilent Technologies

Sep 2015 - Oct 2017 (2 years 2 months)

- Supported Agilent’s web operations by creating and managing content on Oracle CMS. - Designed and published custom landing pages for Genomics Marketing. - Provided technical assistance to internal teams and customers for web issues. - Trained team from India. - Oversaw the Oracle WCC and WCS servers, ensuring optimal performance and reliability for web operations. -Utilized SQL scripts on Oracle's servers. Technologies and Tools: HTML5/CSS3, JavaScript, Smartling, Atlassian JIRA, Zendesk Support, Akamai, CloudWords, ORACLE, ORACLE WCC, ORACLE WCS, ATG ORACLE BCC, Microsoft SharePoint.

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Web Administrator

New Circus S.A.C.

Aug 2014 - Jul 2017 (3 years)

- Repaired PCs/MACs and provided expert advice on hardware and software purchases to enhance operational efficiency. - Managed website development and maintenance using PHP, WordPress, and Shopify, ensuring optimal performance and user experience. - Oversaw server monitoring for the company's CentOS web server. Technologies and Tools: PHP, Java, Java Web, HTML5, CSS3, MySQL, Git, jQuery, Apache, Ubuntu / CentOS, Linux, Mac OSX, WordPress, PrestaShop, Shopify.

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British Telecom ADSL Support Agent

BT British Telecom

Oct 2012 - Oct 2013 (1 year 1 month)

● Technical support for British customers. ● Register / track / solve / close internet access incidents. ● Assist customers in solving ADSL issues, checking telephone connections, router configuration, and parameters. ● Verify the server-side configuration of the ADSL Access on Nortel and Juniper devices. Technologies and Tools: Linux, CRM, Knowledge Database, Nortel, Juniper, SSH.

Glenn Ramos

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