Glen Javelosa

Data Entry

Local Splash

Jul 2025 - Current (1 year 1 month)

- Managed and updated client websites by editing content, uploading and optimizing images, and ensuring information was accurate, current, and visually appealing. - Maintained website quality to support client branding and online presence. - Utilized CRM tools to organize client data, track updates, and streamline communication across projects. - Leveraged familiarity with Software as a Service (SaaS) environments to effectively navigate and support digital marketing platforms, ensuring that website content management aligned with the technical requirements of the company’s online tools.

C

Credit Repair Specialist

Credit captain

Jun 2024 - May 2025 (1 year)

Assisted customers with credit repair services by explaining the process, answering inquiries, reviewing account information, and providing support throughout their credit improvement journey while maintaining accurate records and delivering excellent customer service. • Proactively engaged with existing leads through phone and chat to promote additional credit repair services, upgrades, and tailored solutions based on individual client needs. • Conducted outbound calls to assigned leads, re-engaged previous customers, and followed up with prospects to generate new service opportunities and encourage upgrades. • Assessed customer needs, interests, and eligibility to determine which service offerings were the best fit prior to presenting pr

H

Cold Caller

Highland Healthcare

Jun 2022 - Jun 2023 (1 year 1 month)

Conducted outbound cold calls for Highland Healthcare to connect with prospective clients, qualify leads, introduce healthcare services, schedule appointments, and maintain accurate CRM records while building strong customer relationships and supporting business growth.

H

Cold Caller

Hualla waste management

May 2020 - May 2022 (2 years 1 month)

Conducted outbound cold calls for Hualla Waste Management to introduce waste management services, qualify potential clients, generate leads, and schedule appointments. Built rapport with prospects, handled objections professionally, maintained accurate CRM records, and consistently followed up to support business development efforts. • Gained exposure to the logistics industry by coordinating service schedules and communicating waste collection solutions, which provided a foundational understanding of operational logistics. • Applied highly transferable skills in cold calling, lead qualification, and B2B communication to simulate the workflow of a Software as a Service (SaaS) sales environment, demonstrating readiness for complex business

C

Customer Service

Mar 2016 - Apr 2022 (6 years 2 months)

Developed strong communication, relationship-building, and customer engagement skills through BPO experience. Experienced in identifying customer needs, handling objections, resolving issues, and building long-term client relationships. Skilled at collaborating with teams and delivering excellent customer experiences, with abilities that directly support business development and client growth.

About

Detail

Timeline

Résumé