General Adm, CRM and System Support
Supercanal S.A.
Aug 2014 - Sep 2022 (8 years 2 months)
• Managed critical business operations by utilizing enterprise systems (SAP, SaaS) to execute administrative tasks, served as the primary customer service contact, and provided essential internal support across Payroll and IT functions, ensuring compliance for Management
• Administered the CRM platform (SaaS, SIGA) to maintain data integrity, performing regular audits and data cleansing that improved lead-tracking accuracy and reporting reliability.
• Identified operational bottlenecks through detailed system analysis, recommending and implementing automated workflows that reduced manual data entry time by 85% and increased team productivity.
• Review working papers performed by audit associate and provide feedback for improving the procedu
