Gilberto Vital Pacce

Gilberto Vital Pacce

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Software Engineer at Dell Technologies | C# | JavaScript | .NET | API
Rio Grande do Sul, Brazil
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Résumé

Jobs verified_user 0% verified
  • Dell
    Software Engineer
    Dell
    Oct 2021 - Current (4 years 7 months)
    Develop high-performance solutions (C#, .NET, React) focused on application optimization and system integration. • Ensure scalability, security, and performance through rigorous engineering principles. • Lead collaboration with multidisciplinary teams (DevOps, QA, Product) to define requirements and deliveries. • Optimize processes (CI/CD, automated testing) and create robust architecture. • Produce clear technical documentation and translate technical complexity for stakeholders. • Impact: Solutions aligned with Dell’s business objectives, delivering continuous value. Additionally, I leverage business analysis skills to better understand user needs and enhance software functionality, utilize SQL for database management and querying, a
  • Dell
    Techinal Support Engineer
    Dell
    Dec 2019 - Oct 2021 (1 year 11 months)
    Acted as a second-level technical specialist, providing strategic support to L1 analysts in resolving complex hardware/software issues for Dell products (desktops to workstations). • Technical mentorship: Trained L1 analysts with troubleshooting guides for Dell notebooks, desktops, and workstations. • Qualified escalation: Evaluated and approved solutions for critical cases requiring L2 intervention. • Process standardization: Developed documented workflows to optimize issue resolution time. • Efficient triage: Classified and prioritized technical tickets according to SLAs and criticality. • Technical bridge: Mediated communication between L1 and engineering teams for bug replication. • Impact: Significant increase in L1 resoluti
  • Dell
    Senior Technical Support Engineer
    Dell
    Jan 2019 - Nov 2019 (11 months)
    Provided direct support to end customers and businesses via chat, email, and phone, resolving Dell hardware/software issues with speed and precision. • Multichannel support: Resolved 70+ weekly tickets (average) with 90% CSAT • Efficient triage: Accurately classified and escalated cases to L2 • Solution automation: Created troubleshooting guides that reduced resolution time • Proactive feedback: Identified recurring driver issues that became update patches • Onboarding: Trained new analysts on Dell protocols and customer service soft skills • Technical development: Contributed to the creation and maintenance of an internal tool for logging and patterning logs for frontline engineers, utilizing HTML5 and CSS3, which enhanced opera
  • Dell
    Technical Support Especialist
    Dell
    Jan 2015 - Dec 2018 (4 years)
    Provided direct support to end customers and businesses via chat, email, and phone, resolving Dell hardware/software issues with speed and precision. • Multichannel support: Resolved 70+ weekly tickets (average) with 90% CSAT • Efficient triage: Accurately classified and escalated cases to L2 • Solution automation: Created troubleshooting guides that reduced resolution time • Proactive feedback: Identified recurring driver issues that became update patches • Onboarding: Trained new analysts on Dell protocols and customer service soft skills
  • Dell
    Techinal Support Intern
    Dell
    Jul 2014 - Dec 2014 (6 months)
    I provided technical support to customers via chat and email for Dell equipment in the Consumer and Commercial segments, covering Desktops, Notebooks, and Workstations. My responsibilities include monitoring and managing support calls to ensure timely solutions, adhering to applicable standards, and fostering a safe work environment. I actively identify issues, analyze information, and propose optimal solutions. Additionally, I participate in meetings with supervisors and team members, suggesting improvements to enhance efficiency and service quality as needed.
  • FTEC Faculdades
    Software Development Intern
    FTEC Faculdades
    Feb 2014 - Jan 2017 (3 years)
    As a Software Development Intern, I was responsible for gathering requirements from customers, prototyping, and developing institutional websites using HTML, CSS, and JavaScript, along with frameworks such as Bootstrap. Additionally, I contributed to the optimization of SEO for several projects, which enhanced their visibility and performance. During this time, I also studied and developed projects using Squarespace and WordPress, further expanding my skill set in web development and content management systems.
Education verified_user 0% verified
  • Uniamérica
    Graduate, Data Science
    Uniamérica
    Dec 2024 - Jun 2025 (7 months)
  • Uniamérica
    Technologist, Analysis and System Develpment
    Uniamérica
    Oct 2022 - Aug 2024 (1 year 11 months)
  • F
    Analysis and systems development, Computer Programming/Programmer, General
    Faculdade IBGEN Instituto Brasileiro de Gestão de Negócios
    Jan 2013 - Jan 2015 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • T
    Twitter-Clone
    Jun 2024
    Projeto em progresso utilizando Angular+Bootstrap, para simular a interação da rede social Twitter. https://github.com/gibapacce/twitter-clone
  • Dell Technologies
    To-do API
    Dell Technologies
    Jan 2024 - Jan 2025 (1 year 1 month)
    Developed a RESTful API for task management, incorporating JWT authentication and Swagger documentation, utilizing Node.js and Express. This project can be found at https://github.com/gibapacce/Todo-Api. Additionally, employed tools such as Copilot and Cursor in Visual Studio Code on a daily basis to efficiently check for errors and expedite the development of solutions, enhancing overall productivity and code quality. Furthermore, while front-end development was not a primary focus, I leveraged AI tools to review code, ensuring higher accuracy and efficiency in the development process.