Gilberto Gil Industrial Engineering

B

Customer Service and Logistic Operator

BambooWork

Oct 2023 - Current (2 years 10 months)

Management and Leadership: Supervised a team responsible for order processing, logistics, and customer support, ensuring alignment with company goals and maintaining high performance standards. Conducted regular team meetings, provided training, and fostered a collaborative environment to enhance productivity. Logistics and Customer Support: Demonstrated expertise in enhancing logistics, customer support, and vendor account expansion on Amazon, Temu, Aliexpress, Shein, and Miravia. Proficient in managing orders, transportation, verifying information, providing customer service, analyzing data, and collaborating across departments. Order Fulfillment Coordination: Coordinated and monitored order fulfillment at warehouses for over 1000 daily o

Crypto Operator and Customer Service Agent

Reserve

Apr 2022 - Aug 2023 (1 year 5 months)

Operations: Conducted daily quality assurance and compliance checks for over 100 cryptocurrency operations, including Bitcoin, Ethereum, and Tether transactions, ensuring adherence to company standards. Compliance: Oversaw the review, and approval of compliance-related documents for cryptocurrency operations, ensuring alignment with internal policies and external regulations. Customer Service: Provided excellent service to over 200 customers per week using Intercom's online chat, efficiently resolving inquiries and issues while consistently exceeding customer expectations. Project Leadership: Led more than 10 projects from planning to execution and closure, setting clear goals, delegating tasks, and motivating team members to achieve outst

IT Headhunter

Sequoia Connect

Nov 2021 - Apr 2022 (6 months)

Data-Driven Decisions: Analyzed data and metrics to support business decisions and strategic planning, ensuring informed and effective recruitment processes. Profile Identification: Identified qualified candidate profiles using various sourcing techniques, matching the best talent with the specific needs of hiring managers. Project Coordination: Coordinated and implemented multiple internal projects, resulting in increased efficiency and productivity across the recruitment team. Collaborative Recruitment: Worked closely with hiring managers to determine job requirements, sourced and evaluated candidates, facilitated communication, and successfully filled IT roles with top talent.

S

Operations and Customer Service Agent

SBMedical

Nov 2020 - Nov 2021 (1 year 1 month)

Logistics Management: Oversaw the daily transport of medical supplies, managing logistics from vendors to customers in the US and Chile, ensuring timely and accurate delivery. Customer Claims Handling: Managed over 35 customer claims per day via email, resolving 95% within 24 hours. Demonstrated effective communication skills, problem-solving abilities, and a commitment to customer satisfaction. Fraud Prevention: Monitored and addressed potential fraud across various platforms, identifying and resolving fraudulent transactions promptly and efficiently. Stakeholder Liaison: Liaised and negotiated with medical suppliers, manufacturers, retailers, and consumers to ensure the smooth flow of medical products and services. Customer Communication

Gilberto Gil

About

Detail

Timeline

Résumé