Gilberto Medrano Aguilar

Gilberto Medrano Aguilar

About

Detail

bachelor's degree in financial administration and systems
Jalisco, Mexico
Contact Gilberto regarding: 
work
Full-time jobs
Flexible work
Starting at USD20/hour
groups
Networking

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • O
    Financial Assistant
    OptiOfice México
    Jan 2024 - Feb 2025 (1 year 2 months)
    • I worked as a financial assistant at OptiOfice for my internship, where I analyzed financial statements to assess the company's financial health, profitability, and liquidity. • Analyzed company financial statements, identifying key trends in profitability/liquidity/etc. and contributing to strategic planning. • I collaborated on budget creation for production, sales, and marketing departments. • I implemented and monitored cost control systems to optimize expenses and evaluated financing options, including loans, credit lines, and stock issuance. • I prepared comprehensive reports on financial performance used by management for strategic decisions. Additionally, I utilized customer service skills to assist the sales department in
  • Mercado Libre
    Logistic Operator
    Mercado Libre
    Oct 2021 - Jan 2024 (2 years 4 months)
    • I work as a logistics operator at Mercado Libre, where I am responsible for coordinating and executing the logistics operations of the distribution center. • Ensure proper inventory management and efficiency of logistic operations, including package delivery planning and customer dealings. • Coordinate and supervise the process of receiving, storing, and dispatching products, while leveraging my experience with logistics information systems such as WMS and ERP tools to ensure accurate data input and secure handling of customer and shipment data. Additionally, I adhere to data protection protocols and participate in audits, which enhances my awareness of data security best practices within the logistics framework.
  • MCI
    Virtual Executive Assistant
    MCI
    Aug 2020 - Oct 2021 (1 year 3 months)
    • I worked as a virtual assistant at MCI, where I effectively utilized various communication and collaboration tools, such as Zoom, Slack, Microsoft Teams, and project management software. • Proficient in using various office software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and project management tools. • I acted with a great work ethic, professionalism, and ability to work under pressure. Additionally, I managed travel planning for the CEO, which involved organizing itineraries and tracking travel expenses, further demonstrating my organizational skills and attention to detail in a fast-paced environment. I also utilized CRM tools to manage client data and track interactions, supporting t
  • Teleperformance
    Bilingual Customer Service Representative
    Teleperformance
    Jun 2017 - Dec 2018 (1 year 7 months)
    • I worked as a Customer Service Representative at Teleperformance, where I provided bilingual (English/Spanish) customer support via phone, email, and chat, resolving an average of 50+ inquiries daily while maintaining a high level of customer satisfaction. • Assisted English- and Spanish-speaking customers with bill payments, account updates, and payment troubleshooting, utilizing internal billing systems to process payments, set up auto-pay, and track transaction history. • Resolved billing disputes and explained statements clearly to enhance customer understanding, ultimately improving satisfaction and reducing delinquency. • Ensured compliance with data protection protocols when handling customers’ financial information, reinforc
Education verified_user 0% verified
  • Universidad de Guadalajara
    Bachelor's degree in financial administration and systems
    Universidad de Guadalajara
    Jul 2018 - Dec 2023 (5 years 6 months)