Giaanna

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Logistics Coordinator

Lean Solutions Group

Sep 2022 - May 2025 (2 years 9 months)

• Contact and coordinate with drivers to align them with recruiters. • Manage fuel tracking and ensure cost-efficient fueling processes. • Oversee track and trace operations to monitor shipments and update clients. • Handle accounting tasks related to freight costs and driver reimbursements. • Book shipments, ensuring accurate and timely scheduling of deliveries.
D

Case Manager & Legal Assistant

DP ASESORÍAS COLOMBIA S.A.S

Feb 2020 - Sep 2022 (2 years 8 months)

• Manage client communication: Ensure timely updates on case status, schedule depositions, hearings and client meetings. • Draft and file legal documents, including pleadings, motions and settlement agreements. • Organize and maintain case files, ensuring all documentation is accurate and complete. • Conduct legal research for case preparation. • Assist with discovery, including gathering evidence and client records.
C

Customer Service Representative

Call&Call Mercadeo Directo, C.A.

Jan 2019 - Dec 2019 (1 year)

• Scheduled and coordinated non-emergency medical transportation for patients. • Responded to customer inquiries and resolved issues related to transportation services. • Communicated with drivers to ensure timely and safe patient transport. • Maintained accurate records of transportation requests and services provided, while also utilizing Salesforce to enhance customer relationship management, ensuring a more streamlined process for tracking patient interactions and service requests.

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Giaanna's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.

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