Gigi venus

Content Moderator

YouTube

Jan 2024 - Nov 2024 (11 months)

Demonstrated vigilant content moderation by promptly identifying and addressing inappropriate user-generated material.

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Appointment Setter/Concierge

VAVENDE

Sep 2023 - Jan 2024 (5 months)

Delivered a premium concierge service to numerous dealerships entails orchestrating test drive appointments for prospective customers via a diverse array of communication channels. Promptly arranging follow-up calls in response to any adverse feedback concerning service experiences at the dealerships plays a pivotal role in enhancing overall customer satisfaction

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Medical Billing Specialist

PedCare Medical Group PA

Dec 2022 - Aug 2023 (9 months)

Managed medical invoices, ensuring accurate inclusion of ICD and DX information for billing. Skillfully processed and billed insurance claims, maintaining precision in amount calculations. Collaborated with healthcare providers to resolve any billing discrepancies.

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Follow Up Specialist

WERE Real Estate

Jan 2021 - Nov 2022 (1 year 11 months)

•Facilitated effective communication with clients by providing timely updates on transaction status, addressing concerns, and answering questions. •Coordinated all aspects of real estate transactions, liaising with buyers, sellers, agents, lenders and inspector to ensure timely completion of all necessary steps. •Managed and organized paperwork and documentation, including contracts, agreements, disclosures, and legal documents, ensuring accuracy and compliance. •Scheduled appointments, property viewings, inspections and sent reminders to clients and other parties involved to ensure deadlines were met. •Successfully resolved issues and obstacles that arose during transactions, such as negotiating repairs after inspections and addressing fin

Customer Service Sales Representative

Wyndham Hotels Resorts

Jan 2019 - Jan 2021 (2 years 1 month)

Executed sales of timeshare packages to established Wyndham property guests, enhancing their vacation experiences. Expertly facilitated hotel room reservations for guests, ensuring seamless and satisfying booking processes.

Case Manager/ Resolution specialist

Airbnb

Feb 2016 - Jan 2018 (2 years)

•Mediated and resolved disputes between guests and hosts, ensuring fair and mutually beneficial outcomes. •Demonstrated impartiality and adherence to Airbnb's policies, terms of service and community standards. •Utilized strong communication skills to actively listen, empathize with concerns and articulate solutions diplomatically. •Applied analytical abilities to assess situations, identify underlying issues and develop creative solutions. •Provided exceptional customer service by responding promptly to inquiries and ensuring guests and hosts felt supported throughout the resolution process. •Maintained detailed records of communication, case information, and resolution outcomes to ensure accountability and compliance. •Thrived in a fast-p

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