Jicelsi Ventura

Content Moderator

YouTube

Mar 2025 - Dec 2025 (10 months)

Demonstrated vigilant content moderation by promptly identifying and addressing inappropriate user-generated material. Utilized strong problem-solving skills to resolve complex content issues efficiently. Maintained communicative competence through clear and concise reporting of moderation actions. Effectively managed multiple tasks simultaneously (multitasking) to ensure timely review of all incoming content. Leveraged remote work capabilities to contribute to a distributed team environment, ensuring continuous coverage. Utilized Slack as the primary communication and workload distribution tool, fostering seamless team collaboration and efficient task management. Focused on customer success by ensuring a safe and positive online community

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Medical Billing Specialist

PedCare Medical Group PA

Dec 2022 - Jan 2025 (2 years 2 months)

Managed medical invoices, ensuring accurate inclusion of ICD and DX information for billing. Skillfully processed and billed insurance claims, maintaining precision in amount calculations. Collaborated with healthcare providers to resolve any billing discrepancies. • Performed front desk support duties, which included proactively contacting no-show patients to reschedule appointments, thereby minimizing lost revenue and optimizing patient flow. • Leveraged Slack as a primary communication tool for remote teams, facilitating seamless collaboration on account management and ensuring efficient resolution of customer experience (CX) and customer success initiatives, thereby supporting the overall customer journey. • Conducted data entry into El

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Follow Up Specialist

WERE Real Estate

Jan 2021 - Nov 2022 (1 year 11 months)

•Facilitated effective communication with clients by providing timely updates on transaction status, addressing concerns, and answering questions. •Coordinated all aspects of real estate transactions, liaising with buyers, sellers, agents, lenders, and inspectors to ensure timely completion of all necessary steps. •Managed and organized paperwork and documentation, including contracts, agreements, disclosures, and legal documents, ensuring accuracy and compliance. •Scheduled appointments, property viewings, inspections, and sent reminders to clients and other parties involved to ensure deadlines were met. •Successfully resolved issues and obstacles that arose during transactions, such as negotiating repairs after inspections and addressing

Customer Service Sales Representative

Wyndham Hotels Resorts

Jan 2019 - Jan 2021 (2 years 1 month)

Customer Service Sales Representative Executed sales of timeshare packages to established Wyndham property guests, enhancing their vacation experiences. Expertly facilitated hotel room reservations for guests, ensuring seamless and satisfying booking processes. • Leveraged remote work capabilities to maintain consistent customer engagement and sales performance, ensuring no disruption to service delivery. • Utilized Slack as a communication tool for efficient team collaboration, facilitating rapid problem-solving and information sharing to enhance customer support and sales processes. • Adhered to proper workflows and protocols throughout all customer interactions, ensuring consistent and high-quality service delivery in line with establis

Case Manager/ Resolution specialist

Airbnb

Feb 2016 - Jan 2018 (2 years)

•Mediated and resolved disputes between guests and hosts, ensuring fair and mutually beneficial outcomes. •Demonstrated impartiality and adherence to Airbnb's policies, terms of service and community standards. •Utilized strong communication skills to actively listen, empathize with concerns and articulate solutions diplomatically. •Applied analytical abilities to assess situations, identify underlying issues and develop creative solutions. •Provided exceptional customer service by responding promptly to inquiries and ensuring guests and hosts felt supported throughout the resolution process. •Maintained detailed records of communication, case information, and resolution outcomes to ensure accountability and compliance. •Thrived in a fast-p

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