Gerson Boch
Download
Recommend
Messages
Share
Gerson Boch

Gerson Boch

About

Detail

IT Technician | Tech Support | Help Desk
Guatemala City, Guatemala Department, Guatemala
Contact Gerson regarding: 
work
Full-time jobs
Starting at USD30K/year
id_card
Internships
Starting at USD2K/month
groups
Networking

Timeline

work
Job
school
Education
folder
Project (professional or personal)

Résumé

Jobs verified_user 0% verified
  • L
    Bilingual Tech Support Analyst
    Latin American IT Corporation S.A.
    Nov 2021 - Current (3 years 10 months)
    • IT support on technical related requests onsite and remotely. • Remote support through apps like LogmeIn and Quick Assist. • Supporting Windows (7/10), Mac. • Microsoft Intune Install and Enrollment. • Enterprise Microsoft Authenticator install and enrollment. • Citrix, VPN, Avaya, Carbon Black, Cisco AnyConnect. • Office 365 administration. • Manage Active Directory network, which involves creating and modifying accounts and groups. • GPO management. • Assisting other IT teams as needed. • Network management. • Backup control. • Installation, optimization and configuration of hardware and software. • Operating System installation (Windows 10, Windows Server, MacOS, Linux). • Imaging Windows Operating system fo
  • E
    IT Tech Support
    Empresa Guatemalteca de Telecomunicaciones – GUATEL -
    Feb 2018 - Nov 2021 (3 years 10 months)
    • Provided IT support on technical-related requests onsite. • Created and administered websites using WordPress and Elementor, updating plugins and managing backups with the UpdraftPlus plugin. • Managed social network access. • Installed and administered Office 365. • Installed and configured servers (Windows Server, Ubuntu). • Performed operating system installations (Windows XP, Windows 7, Windows 10, Windows Server, MacOS, Linux). • Installed and managed VMware ESXi. • Managed virtual machines (Windows Server, Ubuntu). • Handled Active Directory, DNS, DHCP, and WSUS. • Managed the Active Directory network, which involved creating and modifying accounts and groups, as well as modifying group policies. • Conducted GPO
  • F
    IT Technician
    Freelancer / Independent
    Feb 2012 - Feb 2018 (6 years 1 month)
    • IT technical support in general • Install and configure hardware and software for clients, including setting up networks. • Quoting and selling equipment. • Warranty management. • Troubleshoot and diagnose problems with hardware and software, including identifying and repairing faulty components or software issues. • Formatting equipment (Windows, Linux, MacOS) • Provide regular maintenance and upgrades to software, including backup and recovery tools and updates to antivirus software. • Help clients with any IT-related issues, such as setting up new employee accounts, recovering data, or investigating security breaches. • Structured network cabling • Network troubleshooting for both wired and wireless • Routers, Switch, Access Point conf
  • E
    Information Technology Assistant
    ECOSABA RL
    Dec 2005 - Feb 2012 (6 years 3 months)
    • Technical support to local and remote users. • Software and hardware technical support. • Software and hardware training. • Operating System installation (Windows XP). • Software installation (Microsoft Office, Antivirus, Firewall, Cooperative Management Software, Remote Assistance Software) • Preventive and corrective maintenance of computers and printers. • Configuration, diagnosis and computer, tablets, printers, electrical and electronic repair. • Local and network printer’s configuration. • LAN, WLAN configuration. • Email (IMAP, POP3). • Network monitoring • Management of computing resources • Equipment inventory • Reports • Support for projects for new applications and system migrations. • Configured hardware, devices, and software
Education verified_user 0% verified
  • Universidad Mariano Galvez
    Master's degree in information security
    Universidad Mariano Galvez
    Jan 2023 - Current (2 years 8 months)
  • Universidad Mariano Galvez
    System Engineering
    Universidad Mariano Galvez
    Feb 2017 - Nov 2022 (5 years 10 months)
Projects (professional or personal) verified_user 0% verified
  • E
    Desarrollo de pagina web para la compañia
    Empresa Guatemalteca de Telecomunicaciones – GUATEL -
    Feb 2018 - Nov 2021 (3 years 10 months)
    Se implemento un proyecto para realizar la pagina web de la empresa ya que no contaban con una. Como técnico de IT, se llevó acabo la implementación de una página web para la empresa. El proceso comenzó con la instalación de Ubuntu como sistema operativo para el servidor web. A continuación, se instaló WordPress, que permitió crear y administrar el contenido del sitio web de manera sencilla. Para el desarrollo de la página web, se utilizó Elementor, un plugin de WordPress que ofrece un editor de páginas intuitivo y flexible. Con Elementor, fue posible diseñar y personalizar la apariencia y funcionalidad del sitio web. Se crearon los usuarios correspondientes para la publicacion y edicion de contenido.