Gerardo Manuel Plata Gonzalez  new_releases

• 12 years working as Service Now admin for applications and servers add/remove. • 12 years of experience working with creating, executing and updating Service Now queries. • 12 years of experience admin DB names and relating them with their respective servers. • 12 years of experience using ticketing systems according to ITIL methodology standards. • 12 years of experience, executing processes for improving the service delivery and support quality. • 12 years of experience providing technical support entirely in English, in many different types of IT incidents issues, such as network failure, WAN and LAN related issues and configuring modems and routers, hardware and software applications, providing the support remotely as well as by phone and through the ticketing systems. • 5 years of experience using Linux command line, copying files, assigning permission to files checking process status, implementing releases. • 5 years of experience managing advanced query with personalized columns according to metrics and reporting purposes for management requirements from ticket system programs to extract the raw data. • 5 years of experience performing management work, leading a team and delivery of SLA´s and OLA´s are met according to the contract, monitoring team´s performance through metrics, KPI´s, and creating executive daily, weekly and monthly reporting automating with excel and power point presentation. • 5 years of experience configuring Outlook accounts. • 4 years of experience working with ETL, SQL Server 2014 database issues, querying data tables, configuring data servers, web platform services reported by end users. • 2 years of experience working querying Oracle DB data, executing statements such as update, insert, delete, select, joins. • 2 years of experience administrating Active Directory Accounts, account create, removing accounts and password change or reset. • 2 years