GERMAN RODRIGUEZ

Senior Technical Business Analyst

EDETEK

Feb 2021 - Feb 2024 (3 years 1 month)

As a Senior Technical Business Analyst, I took ownership of key product initiatives over a 3-year tenure, working autonomously in a startup-paced environment. I translated high-level business objectives into 120+ detailed user stories for a healthcare data integration platform, facilitating Agile ceremonies and managing scope throughout rapid sprint cycles. I defined comprehensive test cases and documented APIs (OpenAPI/Swagger), authored service specification documents for DevOps deployment and monitoring, and created training materials and data flow documentation, cutting client onboarding time by 40%. Additionally, I leveraged JavaScript and React.js frameworks to enhance the user interface of the solutions developed, ensuring seamless i

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Software Development Specialist

AMDOCS,

Jan 2017 - Jan 2019 (2 years 1 month)

• Developed and deployed code fixes to resolve high-priority production incidents, reducing issue escalation rates by 30%. • Executed critical telecom configuration changes affecting 15M+ users. • Implemented post-deployment monitoring tools and produced client-facing performance reports. • Provided SQL reporting queries to the L1 and L2 customer support teams, enhancing their ability to address customer inquiries effectively. • Acted as the focal point for the Service Order Management (SOM) solution, managing the entire set of change requests for product configuration, which streamlined processes and improved service delivery. Additionally, collaborated with product owners on feature prioritization and requirement definition, ensur

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QA Engineer

May 2013 - Jan 2017 (3 years 9 months)

As a QA Engineer, I was responsible for ensuring the highest quality standards in software products through rigorous testing methodologies, including both automated and manual testing. I actively participated in the Software Development Life Cycle (SDLC), focusing on API testing and integration to validate functionality and performance. My role involved debugging and troubleshooting issues, utilizing tools such as Jira and Postman to track defects and manage testing workflows effectively. Additionally, I contributed to process improvement initiatives, leveraging my knowledge of Business Process Model And Notation to enhance testing strategies. While working within PMBOK-aligned frameworks, I collaborated closely with project managers and de

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Senior Business Analyst

AMDOCS,

Jan 2013 - Jan 2017 (4 years 1 month)

• Led the functional design for a CRM-to-ESB integration program, coordinating between internal IT and vendors to ensure seamless communication and project alignment. • Authored specifications, user flow diagrams, and test cases for regional implementations, enhancing clarity and efficiency in the development process. • Supported QA teams during UAT and regression testing phases, leveraging my expertise in quality assurance (QA) to ensure high standards of software performance. Additionally, I analyzed and supported end-to-end operational workflows and service delivery processes across enterprise systems, which relates to logistics management and process optimization at a systems level, ensuring effective coordination between teams and syst

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