Gerard Caylan All-Around Recruiter | SALES Appointment Setter | Cold Caller |

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General Virtual Assistant

Base 181

Jan 2025 - Mar 2026 (1 year 3 months)

• Customer Service through customer chats and emails within CRM • Manage parents, students, classes, and teacher records and help organize studio events • Generate weekly and monthly reports • Image Designing and Video Editing using Canva and Capcut

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Email Technical Support Specialist

AccountabilityRealynk

Nov 2024 - Dec 2025 (1 year 2 months)

• Using Monday.com, I was able to manage emails from our client and respond immediately with their concerns and queries • Using Storylane and Scribe, created some step by step tutorials for our clients • For troubleshooting concerns, handled a quick response before the deadline and made sure it was a 100% resolution to their concerns.

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Appointment Setter/Cold Caller/Lead Gen

The OE Agency

Mar 2024 - Jan 2025 (11 months)

• Accommodates inbound calls as prospective clients to introduce services and generate qualified leads in Solar Industry. • Make outbound calls for Solar sub contractors and provide excellent benefit rates to get a Solid, YES!

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Telephone Representative Sales/Chat Support

The Drug Club

Oct 2023 - May 2024 (8 months)

• Answers queries and concerns about medicines • Follow ups interested leads for subscriptions

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Outbound Sales Cold Caller/Account Executive

Westlake Fulfillment Center

Aug 2023 - Apr 2026 (2 years 9 months)

• Conducted high-volume outbound calls to prospective clients to introduce services and generate qualified leads. • Followed structured scripts while maintaining a natural, engaging, and conversational tone. • Handled objections professionally, building trust and increasing client interest. • Several months handling this following industry: Medical/Pharmaceutical insurances, Solar contractors hiring, Cleaning service activation and Executive (Client) Assistant handling.

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Accounts Executive

Westlake Fulfillment Center

Aug 2023 - Apr 2026 (2 years 9 months)

- Conducted high-volume outbound calls to prospective clients to introduce services and generate qualified leads. - Followed structured scripts while maintaining a natural, engaging, and conversational tone. - Handled objections professionally, building trust and increasing client interest. - Several months handling this following industry: Medical/Pharmaceutical insurances, Solar contractors hiring, Cleaning service activation and Executive (Client) Assistant handling

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Financial Consultant/Cold Caller

Pacificoast Teleservices

May 2020 - May 2022 (2 years 1 month)

• Make outbound calls to potential leads • Engage clients with strong pitch to overcome objections like a pro • Deliver clear, engaging scripts to generate leads or set appointments

Asst. Restaurant Manager

Jollibee

Jan 2019 - Mar 2020 (1 year 3 months)

• Face each problem by playing active listening skills and asking appropriate questions to get to the root of the problem. • Handled 4 different stores • Manage manpower/plantilla in production and services • Achieve daily sales target by doing suggestive selling rallied to the service crew.

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Collection Associate

Citibank - ConcetrixConvergys G5

Jul 2018 - Dec 2018 (6 months)

• Calling unverified cell and making it sure you able to collect payments from customers

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Digital Marketing Staff

Roy Plaza Valencia

Jan 2017 - Jul 2018 (1 year 7 months)

• Create graphic and content ideas for marketing purposes • Manage social media accounts

Gerard Caylan

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