Geovanni Servando Cariño Haro

Geovanni Servando Cariño Haro

About

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Bilingual IT Support Specialist
Nogales, Sonora, Mexico
Contact Geovanni regarding: 
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Full-time jobs
Starting at USD1.75k/month
Flexible work
Starting at USD10/hour
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Internships
Starting at USD900/month
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Networking

Timeline

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Résumé

Jobs verified_user 0% verified
  • F
    Technical Consultant & Support Specialist
    FreelanceContract
    Jan 2024 - Current (2 years 6 months)
    • Provide remote technical assistance, specializing in SaaS troubleshooting and system performance optimization. • Apply a systematic diagnostic methodology (Task Manager analysis, Event Viewer, driver updates, and browser debugging) to resolve complex software conflicts. • Administer secure remote access and VPN configurations, educating end-users on cybersecurity best practices, including MFA and credential management. • Hardware Lifecycle & Thermal Optimization: Perform advanced preventive maintenance on hardware, including CPU/GPU thermal paste replacement and cooling system optimization. Document performance gains through pre- and post-maintenance temperature monitoring, ensuring optimized system stability and extended component lifesp
  • H
    IT Support Specialist
    HCL Technologies Mexico
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Executed end-to-end IT lifecycle management for new hires, including hardware imaging (ISO deployment) and device configuration according to corporate security protocols. • Managed user identity and access in Active Directory, ensuring correct folder permissions, organizational unit placement, and printer mapping. • Performed advanced L1/L2 technical support, utilizing remote access tools to resolve network connectivity, VPN, and application-specific issues. • Maintained 95%+ CSAT by documenting technical resolutions in ServiceNow with high precision and clarity. • Leveraged expertise in Cisco Meraki cloud platforms to manage network infrastructure, ensuring robust connectivity and efficient operations. • Implemented and maintained networ
Education verified_user 0% verified
  • TryHackMe
    Cybersecurity Fundamentals Path
    TryHackMe
    Jan 2026 - May 2026 (5 months)
    Hands-on training in network security, system hardening, and offensive/defensive security concepts.
  • Udemy
    Security Analyst Training
    Udemy
    Jan 2026 - May 2026 (5 months)
    Focus on security fundamentals, vulnerability assessment, and threat detection
  • E
    English Mastery Certificate (C2)
    EF Standard English Test
    Jan 2026
  • UTN
    B.S. in Information Technology (AI Focus)
    UTN
    Jan 2025 - Current (1 year 6 months)
Projects (professional or personal) verified_user 0% verified
  • C
    Cybersecurity Defense & Pentesting Lab
    Jan 2026 - Current (6 months)
    Hands-on experience in simulated Security Operations Center (SOC) environments via TryHackMe. Actively performing threat identification, manual IP blacklisting, and firewall rule enforcement. Additionally, conducting penetration testing exercises using Kali Linux in a virtualized environment to analyze system vulnerabilities and implement defensive countermeasures.
  • S
    Physical Network Infrastructure Laboratories
    SelfStudy
    Sep 2025 - Current (10 months)
    Hands-on experience in physical rack-mount configurations, patch panel management, and structured cabling. Advanced diagnostics using ping, Cable tester, and packet analysis to ensure end-to-end connectivity across diverse network segments. Proficient in switch port activation, VLAN tagging, and troubleshooting hardware-level communication issues. While Active Directory (AD) was not a direct component of this particular laboratory project, my extensive daily use of AD in my professional role at HCL Technologies for comprehensive user and access management has provided me with a deep understanding of enterprise-level network infrastructure and identity management principles, which indirectly supports the broader context of network operations
  • S
    Network Design & Simulation Lab
    SelfStudy
    Sep 2025 - Current (10 months)
    Personal Selfstudy Labs focused on Network Design, VLAN Configuration, Routing Protocols (RIP, OSPF), Subnetting, Network Troubleshooting using Cisco Packet Tracer. • Leveraged expertise in Troubleshooting, Routing, Network Management, TCP/IP, and IT Support to conduct comprehensive lab exercises. While Active Directory (AD) was not directly implemented within this specific network simulation project, the foundational understanding and prior experience in managing AD environments at HCL Technologies provided valuable context for comprehending broader IT infrastructure dependencies and their impact on network performance.
  • H
    Hardware Maintenance
    Apr 2024 - Current (2 years 3 months)
    Troubleshooting, Preventive Maintenance and Performance Optimization for windows systems
  • MKS Instruments
    IDF - Network rack mount
    MKS Instruments
    May 2023 - Jun 2023 (2 months)
    As a team of two people we mounted an IDF for one of the new sites.