Génesis Isasi
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Génesis Isasi

Génesis Isasi

About

Detail

Querétaro, Mexico
Contact Génesis regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD8/hour
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Finding mentors
Finding co-founders

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • T
    Customer Service/TL backup
    Tcs TATA Consultancy Services
    Mar 2023 - Dec 2024 (1 year 10 months)
    As a Customer Service/TL Backup, I provided direct assistance to clients associated with New York Life, ensuring they received the necessary support and were efficiently managed to the appropriate departments for their specific needs. My responsibilities included overseeing state and federal benefits, reporting and controlling time usage during work absences, and managing an average of 300 calls per week, all while maintaining a customer service quality rating exceeding 93%. I compiled daily metrics reports to track performance and identify areas for improvement. Although I did not use Slack, I effectively utilized other communication applications such as Teams, Zoom, and Google Chat to enhance team collaboration and ensure seamless communi
  • AXA Assistance
    Claims Sr Analyst verified_user Verified experience
    AXA Assistance
    Dec 2019 - Oct 2022 (2 years 11 months)
    As a Claims Sr Analyst, I provided direct assistance to the Deputy Director of Operations, ensuring seamless customer service both in person and remotely. My responsibilities included the evaluation, authorization, and settlement of expense reimbursements for partners and suppliers across LATAM and Brazil, alongside effective case management of claims received. I reported on the refund and direct payment processes while coordinating a team of six agents. In the National Medical area, I managed ground ambulance dispatch, home medical assistance, telephone medical advice, and scheduling specialized consultations for our insured clients through various providers throughout Mexico. I utilized messaging apps, such as WhatsApp and Slack, to enhan
  • R
    Assistant General Manager
    RentCom
    Sep 2016 - Nov 2019 (3 years 3 months)
    As an Assistant General Manager at RentCom, a grounded executive transportation company, I played a pivotal role in supporting the General Management and Operations Departments with daily functions and strategic initiatives. I effectively controlled agendas to ensure efficient scheduling and time management, while managing reservations for Directors, Managers, and Clients to facilitate seamless coordination. My responsibilities included handling accounts receivable, capturing and sending invoices, collecting fixed and temporary income, and sending receipts to foreign companies. I conducted purchases, obtained quotations, processed purchase orders, and provided assistance via email and telephone to both foreign and local personnel, ensuring
Education verified_user 0% verified
  • U
    Bachelor's Degree in Communication
    University of León Campus Querét aro
    Jan 2013 - Jan 2016 (3 years 1 month)