Genesis Garcia Medical Biller| Executive Assistant| Front Desk

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Lead Medical Scheduler

Brain Spine and Pain Institute

Feb 2025 - Current (1 year 5 months)

• High-Volume Calendar Management: Oversee complex medical and clinical schedules for multiple specialists, ensuring optimal patient flow and zero double-bookings. • Strategic Coordination: Act as the primary liaison between patients, medical teams, and insurance providers to facilitate seamless medical care delivery. • Data Integrity & HIPAA: Maintain high-accuracy medical records within EHR/EMR systems, strictly adhering to privacy and confidentiality regulations.

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Patient Coordination & Virtual Admin

Valley Orthopedic Technology

Jan 2022 - Current (4 years 6 months)

• Virtual Front Desk Operations: Manage real-time patient check-ins and inquiries via video-link, providing a professional and welcoming presence for the physical office. • Multi-Channel Communication: Handle high-volume incoming calls and virtual interactions, resolving complex patient questions and clinical scheduling needs. • Operational Workflow: Optimize day-to-day administrative tasks, ensuring all medical records and appointment logs are updated in real-time.

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Executive Virtual Assistant | Freelance / Various Entrepreneurs

Jan 2022 - Sep 2024 (2 years 9 months)

• Project & Budget Oversight: Monitored the execution of 40+ marketing campaigns, ensuring all projects remained within budget and met strict delivery deadlines. • Client Relationship Management: Acted as the primary liaison between clients and creative teams, managing professional communications and project alignment. • Executive Support: Streamlined administrative workflows for business owners, including complex travel arrangements and high-priority email filtering.

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Medical Billing & Claims Specialist

Omniwound LLC

Jan 2020 - Jan 2025 (5 years 1 month)

• Revenue Cycle Management: Managed end-to-end billing, insurance research, and prior authorizations for medical providers. • Denial & Audit Management: Analyzed denied claims to recover revenue and performed regular audits to ensure compliance with payer guidelines and coding accuracy.

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Customer Success Representative

Ohchatme.com

Jan 2019 - Jan 2022 (3 years 1 month)

• Digital Communication Excellence: Provided real-time solutions via live chat and email for a diverse e-commerce portfolio, maintaining a 2.5+ year tenure of high-quality service.

Genesis Garcia

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