Genaro Chavez Negrete

Account Manager

ResProp Management

Jun 2022 - Dec 2023 (1 year 7 months)

- Managed tenant contracts and accounts, ensuring compliance and satisfaction throughout the leasing process. - Provided advisory services via phone call and email, addressing tenant inquiries and concerns promptly. - Leveraged my experience in KPI management to track and meet key performance indicators related to resident satisfaction, lease renewals, service request resolution times, and occupancy rates. Regularly reviewed performance reports, set goals, and implemented strategies to enhance metrics, thereby aligning customer satisfaction with business objectives. - Utilized Google Drive extensively to manage daily tasks and collaborate with both internal teams and clients, which included maintaining shared documentation, tracking clie

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Business development representative

STAR7

May 2022 - Jun 2022 (2 months)

As a Business Development Representative, I was responsible for generating new leads by offering solutions from Star 7 and engaging in proactive prospecting activities. I acted as a brand ambassador, representing the company's brand and values while planning tasks and meetings on a weekly basis. My role involved contacting prospects via social media and email, as well as following up with leads through email or phone calls. Additionally, I collaborated closely with external partners and vendors to align solutions with client needs, which, while secondary to my primary focus on sales and client relationships, involved coordinating with suppliers to ensure service delivery, negotiating terms, and maintaining clear communication between stakeh

Customer service representative

Rushable

Nov 2021 - Sep 2023 (1 year 11 months)

- Assisted restaurant owners in taking control of their online presence by offering tailored solutions that enabled online pickup and delivery orders directly through their websites. - Managed the billing of restaurant owners' accounts, ensuring accuracy and timely processing. - Leveraged virtual assistance skills by handling client communications, order management, and follow-ups through phone, chat, and email, which enhanced customer satisfaction. - Utilized CRM tools to update records and coordinate with teams, demonstrating strong organizational and communication abilities essential for effective remote task management. - Monitored key performance indicators (KPIs) such as response time, customer satisfaction, and order accuracy to

Bilingual technical support representative

HP

Jul 2017 - May 2022 (4 years 11 months)

- Provided printing settings advisory, corrective troubleshooting, and preventive maintenance for the USA and Canada regarding the Samsung laser A3 printers line recently acquired by HP. - Engaged in various virtual assistance tasks, including remote communication with clients via phone, chat, and email, managing schedules, documenting cases, and handling follow-ups, all while maintaining a high level of organization and self-management. These skills enhanced my ability to deliver effective technical support and ensure customer satisfaction. - Actively managed key performance indicators (KPIs) such as average handling time, first call resolution, customer satisfaction scores (CSAT), and case closure rates, which were essential for perform

Bilingual porting support advisor

Sprint

Jul 2016 - Jul 2017 (1 year 1 month)

- Supported the phone number porting process from various service providers to Sprint, a leading company in the communications market. - Held accountable for key performance indicators (KPIs) such as call handling time, port resolution time, and customer satisfaction, ensuring that number porting issues were resolved quickly and accurately while maintaining clear and professional communication. - Regularly monitored KPIs to enhance efficiency and consistently meet performance targets, contributing to the overall success of the porting process. - Utilized Google Drive tools, including Google Sheets for tracking number porting statuses and performance metrics, and Google Docs for maintaining internal knowledge bases and team notes, which fa

Agente de ventas

HP

Apr 2015 - Nov 2015 (8 months)

As a Sales Agent, I specialized in selling CarePaks and repair services for Hewlett Packard computers and printers over the phone, generating a monthly income of $2,000.00 USD. I also performed brief diagnostics to offer out-of-warranty repair services for devices, allowing me to provide a more comprehensive and personalized service to customers, improving their satisfaction and confidence in our products and services. Additionally, I utilized Google Drive tools to effectively track leads, prepare product presentations, and coordinate with team members through shared documents and folders. Google Sheets, in particular, played a crucial role in organizing lead data and ensuring that follow-ups were accurately scheduled, further enhancing my

Genaro Chavez Negrete

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Genaro Chavez Negrete