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Gary S Greenberg

About

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Washington, United States

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Résumé

Jobs verified_user 0% verified
  • F
    Computer Deployment Specialist
    F2Onsite
    Jul 2024 - Nov 2024 (5 months)
    Identified computer equipment meeting replacement specifications • Collected and documented specifications of old equipment for correct configuration of replacement devices Utilized Active Directory Users and Computers, PowerShell scripting, and spreadsheet formulas to locate hard-to-find computer equipment Imaged and set up replacement computer equipment to match end-user specifications • Delivered and installed new computer equipment, ensuring software and printers met user needs Provided exceptional user support for questions regarding new computer equipment
  • WIN Home Inspection
    Technology Support Manager
    WIN Home Inspection
    Apr 2003 - Apr 2023 (20 years 1 month)
    Conducted comprehensive technical training and support on both cloud-based and locally installed hardware and software Developed and led monthly in-person and virtual training sessions covering the proper use of various technologies Successfully managed the 2023 national convention, overseeing site selection, AV contracting, attendee registration, marketing campaigns, session scheduling, vendor exhibition, and social programs. Responded to support requests from end-users and guided individuals through troubleshooting tasks with patience and expertise. Communicated technical information clearly and concisely to non-technical individuals to enhance comprehension. Provided exceptional customer support and technical troubleshooting to 200+
  • N
    Technical Support Manager
    NetManage (Formerly Wall Data)
    Oct 1995 - Jan 2003 (7 years 4 months)
    Led a team of up to 20 technical support technicians, boosting team member satisfaction and reducing turnover rates Provided clear and effective communication to team members, ensuring fair application of departmental policies and procedures Mentored and supported challenged employees to enhance their performance and success within the team Established and monitored key performance indicators (KPIs) to evaluate team performance and adherence to customer support policies Determined optimal staffing levels based on workload demands and conducted performance evaluations to track progress towards set goals Collaborated with management to develop and enhance support policies and procedures, leveraging technical expertise and coordinating ef
Education verified_user 0% verified
  • Pima Community College
    Computer Information Systems
    Pima Community College
    Sep 1989 - Apr 1991 (1 year 8 months)
    Received an AS in Computer Science