Gary Coleman Newman II

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Systems Engineer

Appalachian Tire Products Inc

Oct 2023 - Current (1 year 10 months)

• Provide comprehensive technical support across 12 branch locations to promptly resolve issues and ensure continuity to front and back-end users. • Configure, update, and maintain MaddenCo Tire Dealer Systems utilizing IBM i Access Solutions to ensure seamless operations for users. • Develop and present project proposals to board members for system and network upgrades to meet PCI DSS and other compliance standards, collaborating with MSP and other vendor support staff for execution. • Completed multiple migrations, including email host transition to Microsoft Exchange, network restructuring from star to mesh topology, user shift to cloud-based configuration via Microsoft Azure/Entra ID, tax software migration to terminal server access, a

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Information Systems Coordinator

HAHNZ Mfg LLC

May 2023 - Aug 2023 (4 months)

• Planned, purchased, configured, and deployed technical architecture components for small business client (10-20 users), ensuring scalable and efficient IT infrastructure through proof of concepts. • Implemented and managed Microsoft 365 SaaS systems using Azure/Entra ID for comprehensive identity, security, access, policy management, updates, and endpoint applications. • Developed and streamlined IT systems to enhance infrastructure effectiveness, adhering to ITIL standards for optimal performance and reliability. • Analyzed, developed, and communicated key onboarding processes and technology improvements to support the development cycle, facilitating smooth transitions and system integrations. • Collaborated with cross-functional teams t

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B2B Sales Associate / Product Delivery Manager

Aeonian Brewing Company LLC

Aug 2022 - Jun 2023 (11 months)

• Acquired and followed up on sales leads, identifying potential new clients and providing tailored product recommendations based on geographic and demographic analysis. • Managed delivery services for 75+ B2B clients across various routes in Northeast Ohio, evaluating product effectiveness and ensuring client satisfaction at each location. • Leveraged Fintech distribution software to efficiently manage client invoices, payments, and historical sales data, enhancing financial oversight and client relationship management. • Built and maintained strong relationships with business owners, negotiating contracts and ensuring long-term client partnerships. • Conducted market research and competitor analysis to identify growth opportunities and de

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Shift Manager

Aeonian Brewing Company LLC

Apr 2022 - Jun 2023 (1 year 3 months)

• Trained and supervised new servers and bartenders, ensuring adherence to company standards and efficient day-to-day operations while coordinating optimal staff schedules. • Creation of invoicing spreadsheets for private on and off-site events, ensuring accurate and timely billing. • Administered and troubleshooted Heartland Menu/PoS, Payment, and Payroll cloud systems, ensuring seamless front and back-end operations and effective communication across departments. • Assisted in development and implementation of marketing strategies for upcoming events and special offers, increasing customer engagement and driving revenue growth. • Managed inventory and supply chain logistics to ensure adequate stock levels and minimize operational disrupti

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Server / Bartender

Aeonian Brewing Company LLC

May 2021 - Apr 2022 (1 year)

• Prepared and delivered in-house craft beer, providing personalized product suggestions based on customers' pallet to enhance their tasting experience. • Utilized and managed the Heartland PoS network system to efficiently maintain inventory, take orders, and process customer cash and card transactions, ensuring smooth and accurate operations. • Assisted in implementing and maintaining a safe, clean, and family-friendly environment for both customers and staff, promoting a welcoming and enjoyable atmosphere. • Collaborated with the brewing team to stay informed about new and seasonal products, effectively communicating this information to customers. • Engaged with customers to educate them about different beer styles and brewing processes,

Delivery Driver

UberEATS

May 2020 - Feb 2022 (1 year 10 months)

• Accepted and managed food and alcohol pickup and delivery requests using UberEats, DoorDash, and GrubHub interfaces, optimizing for cost-effective routes based on mileage, time, and payout. • Maintained courteous communication with customers to ensure a positive delivery experience and address any inquiries or issues promptly. • Employed effective driving techniques to ensure timely and efficient delivery of orders, maintaining a high level of customer satisfaction.

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Founder

Technological Solutions ltd

Apr 2020 - Current (5 years 4 months)

• Provide a wide range of commercial and residential IT solutions and general services to end users both remotely and across designated regions, ensuring client satisfaction and service excellence. • Maintain active contracts with various buyers, delivering consistent and reliable service to commercial technologies, and building long-term client relationships. • Coordinate scheduling, communication, and invoice management to efficiently complete work orders, ensuring timely and accurate delivery of services. • Developed and implemented domain services and Microsoft SaaS solutions to streamline communication workflows and facilitate employee onboarding processes. • Utilized business applications such as QuickBooks, Excel, and Business Centra

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IT Consultant

University of Mount Union

Oct 2018 - May 2022 (3 years 8 months)

• Provided comprehensive IT support to students, faculty, and staff, resolving various technological malfunctions to ensure seamless academic and administrative operations. • Applied a diverse skill set to address hardware and software issues at local user, network, and cloud infrastructure levels, demonstrating adaptability and technical proficiency. • Collaborated with outside vendors and university departments to ensure all campus systems are up-to-date, maintaining optimal functionality and adhering to institutional standards. • Administered Quest KACE endpoint management and ticketing system to track devices, automate administrative tasks, and update solutions, enhancing IT service efficiency and effectiveness. • Provided training and

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CoOp Student Intern

WV Division of Highways

Jun 2018 - Jan 2020 (1 year 8 months)

• Administered Windows 2003-2016 servers across the state, ensuring seamless delivery and operation of ProjectWise (Bentley Systems) suite for highway engineers and construction teams. • Configured and developed system monitoring software to prevent total system failures and data loss across all state servers, enhancing system reliability and performance. • Assisted in maintaining and troubleshooting user-level errors of CITRIX systems, providing support to state employees and ensuring minimal downtime. • Serviced, inventoried, and delivered computer, network, and hardware devices to all districts across the state, ensuring timely and efficient deployment. • Participated in the procurement process, sourcing and acquiring IT equipment and so

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Head Lifeguard

Poca River Hunting Fishing Club

Jul 2016 - Aug 2018 (2 years 2 months)

• Monitored the safety and well-being of all patrons in and around the pool area, ensuring adherence to safety protocols and responding promptly to emergencies. • Maintained cleanliness, safety, and standard upkeep of pool facilities, conducting regular inspections and addressing any issues. • Organized and planned schedules for lifeguard staff, ensuring optimal coverage and efficient operations. • Fostered a positive work environment by leading and motivating team members, promoting high morale and effective communication.

Gary Coleman Newman II

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