Systems Engineer with experience in Operations and Monitoring at Totalplay, where I have been responsible for monitoring and managing the performance of the network and IPTV platforms, and diagnosing and escalating faults detected on the network, among other functions.
I stand out for my analytical skills and my ability to work with tools such as SalesForce, CA Service Desk Manager, TPUX, IPTV Manager, NCE Huawei and Cacti. In addition, I generate reports with the indicators associated with the performance, events and incidents presented in the network and IPTV platforms, I follow up on the control activities of changes made on the network and IPTV platforms, proposing and implementing preventive actions to ensure the stability of the same.
I am a committed and proactive professional, with skills in agile methodologies, teamwork, working under pressure, who is constantly learning and growing, I am ready to face new professional challenges and contribute to the success of your company!
