Ganna Kamel

Ganna Kamel

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Cairo Governorate, Egypt
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Résumé

Jobs verified_user 40% verified
  • M
    Meta Data Specialist (Data Operations & Client Success) public Remote experience
    Maven Cost Segregation Tax Advisor, USA
    Jan 2026 - Current (7 months)
    Managed end-to-end client data operations for a US tax advisory firm — data capture, financial validation, document review, and IRS-ready report preparation for real estate cost segregation studies. • Led Virtual Site Visits with US property owners via video call, conducting structured room-by-room walkthroughs to capture all depreciable asset data; delivered 100% field completion on every file with zero errors. • Standardized CRM records and document-naming conventions across project stages (Completed / Pending / In- Review), reducing cross-functional ambiguity between Sales, Project Management, and Engineering teams. • Proactively identified and flagged incomplete client data before engineering handoff — reducing rework cycles and improvi
  • J
    Operation and Reservation Assistant Manager verified_user Verified experience
    Jumeirah Saadiyat Island Resort
    Apr 2025 - Sep 2025 (6 months)
    Overseeing Departments: Manages the day-to-day operations of departments such as front office, housekeeping, food and beverage, and reservations Guest Experience: Focuses on delivering an exceptional guest experience by maintaining high service standards and promptly resolving complaints Staff Management: Leads and develops hotel staff by hiring, training, evaluating, and scheduling them, fostering a positive and efficient work environment Quality Control: Enforces and maintains high standards for cleanliness, service, and overall hotel facilities, ensuring consistent quality across all services. Directed daily operations across front office, housekeeping, F&B, and reservations for a Forbes-rated luxury resort; managed staff scheduling, per
  • J
    Reservations Supervisorand Revenue analyst verified_user Verified experience
    JA Resorts & Hotels
    Nov 2023 - Apr 2025 (1 year 6 months)
    Managed reservations, revenue tracking, and daily performance reporting for 11+ luxury properties across UAE, Maldives, Seychelles, and Scotland — directly informing executive pricing and commercial strategy. • Achieved Top Performer for 3 consecutive months and Employee of the Year (95.8% VOC & audit); trained new joiners on Opera Cloud PMS, ADR tracking, pickup/drop reports, and monthly reconciliation. • Supported stop-sale and overbooking management decisions across the cluster portfolio to protect revenue and optimize occupancy.
  • Hilton Corporation
    Reservations & Loyalty Program Supervisor (Fraud Department) public Remote experience
    Hilton Corporation
    Oct 2022 - Nov 2023 (1 year 2 months)
    Selected by Hilton Corporate to relocate to Colorado, US to lead a critical department transition As a Reservations and Customer Care Supervisor, I managed reservation calls and inquiries for over 2,000 hotels across the US and Canada, ensuring compliance with standard operating procedures while working remotely. I delivered data-driven solutions to maximize room occupancy and minimize cancellations, utilizing CRM tools to document Managed high-volume reservations and loyalty escalations for 2,000+ properties across the US and Canada remotely; selected by Hilton Corporate to relocate to Colorado, US for 6 months to lead the Fraud & Escalations department transition. • Used Hilton's enterprise CRM to track issue patterns, resolve Hilton Hon
  • S
    Sales coordinator and personal assistant
    Jul 2019 - May 2021 (1 year 11 months)
    Executive support to the Chairman — calendar management, confidential documentation, pitch decks, briefing materials for internal and external stakeholders Managed CRM pipeline, lead follow-ups, client communication, weekly sales reporting, and cross-functional coordination Primary liaison between the Chairman, clients, and teams during company growth phases
Education verified_user 0% verified
  • J
    Jumeirah Management
    May 2025
  • G
    GHA certificate
    Global Hotel Alliance
    Jun 2024 - Jul 2024 (2 months)
  • F
    FORBES travel guide Luxury standards training
    Jun 2024
  • M
    Mini MBA
    Mar 2022 - Oct 2023 (1 year 8 months)
Projects (professional or personal) verified_user 0% verified
  • H
    Project manager
    Human Rights EG
    Oct 2025 - Current (10 months)
    Refugee Case Management Oversight: Supervise programs delivering psychosocial support, emergency cash assistance, legal aid, and health services to vulnerable displaced populations.Cross-Cultural Protection Services: Design safe spaces, family clubs, or community centers tailored for migrant and refugee women and girls facing heightened risks of violence, exploitation, or discrimination.Youth Integration & Livelihoods: Implement vocational training, culinary tracks, and employment pathways to help foreign and Egyptian youth integrate into the local labor market.Community Center Management: Oversee operations across urban community centers and learning centers (frequently across Greater Cairo, Alexandria, or Damietta) that serve mixed nation
  • I
    MBA (strategic planning and General Management)
    IUESD
    Jun 2022 - Oct 2023 (1 year 5 months)