Gabriel Ojeda Herrera Case Manager

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The Dominguez Firm

Jul 2024 - Mar 2026 (1 year 9 months)

Client Management: Interview potential clients, gather information, maintain consistent communication, and update them on the status of their cases. Document Management: Prepare, review, and organize legal documents, medical records, or immigration forms to ensure accuracy. Coordination: Act as a liaison between clients, attorneys, medical providers, insurance adjusters, or government authorities. Timeline Adherence: Monitor progress to ensure applications are filed within established timeframes. Legal Support: Assist in preparing settlement claims or structuring cases before the attorney takes them on for the final stage.

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Customer service representative

PARICUS, LLC

Oct 2023 - Jun 2024 (9 months)

Provide call servicing and support functions to United States-based client companies. Additional activities can vary, including retention and sales initiatives/campaigns, account review activities, mobile device troubleshooting, and other support functions as needed.

CSR agent

Foundever

May 2023 - Aug 2023 (4 months)

Customer service representative

Solvo Global

Jan 2023 - May 2023 (5 months)

Customer Services Agent

Sutherland

Oct 2021 - Oct 2022 (1 year 1 month)

- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line. - Identify the training needs that will equip the staff with fundamental skills and knowledge. - Have a thorough understanding of the various system tools and operational procedures utilized within the program. Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; - Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Customer Services Representative

IGT Solutions

Jun 2021 - Sep 2021 (4 months)

- Provides basic customer support services to clients primarily through limited channel approach. - Creates and completes basic/routine travel arrangements (car, hotel, air, rail) for non-complex accounts. - Achieve positive outcomes from Guest queries in a timely and efficient manner. - Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required - Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments - Demonstrate a high level of customer service at all times - Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts - Demonstrate a knowledge of hotel ro

Customer Care Representative

Teleperformance Spain

Oct 2020 - Apr 2021 (7 months)

- Provide customer service in English through calls or chats, maintaining a professional and respectful attitude. - Demonstrate strong understanding and use of the English language through attentiveness customer and product sales service. - Demonstrate knowledge and proper use of resources, policies and department procedures. - Maintain acceptable call and email response times, while remaining friendly and informative. - Maintain productivity and quality standards, demonstrating appropriate urgency to respond to customers. - Actively seek solutions or suggestions to any problem the business may be dealing with.

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Documents Receptions

FOI ING SAS

Jan 2017 - Sep 2018 (1 year 9 months)

- Assist the presidency in various administrative tasks inherent in this dependency, through proper planning and organization of assigned processes with the aim of guaranteeing efficiency. - Control to achieve the objectives and supply the needs of the presidency.

Gabriel Ojeda Herrera

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Gabriel Ojeda Herrera