Gabriel Jaime

Gabriel Jaime

About

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Customer Service//Sales representative
Venezuela

Timeline


work
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Résumé


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  • AT&T
    Administrative assistant AT&T public Remote experience
    AT&T
    Jan 2025 - Jun 2026 (1 year 6 months)
    Managed administrative and logistical coordination of departmental workflows, ensuring operational efficiency and strict adherence to corporate deadlines. Maintained the integrity and accuracy of customer records and databases within enterprise-level CRM systems, processing high-volume data with meticulous attention to detail and adherence to confidentiality protocols. Facilitated cross-departmental communication and provided administrative support to management, optimizing schedule management, performance reporting, and technical documentation essential for business continuity. Contacted new properties and entered their information into the company's database, ensuring records were complete and up to date.
  • L
    Appointment Setter
    Lesco Solutions | Remote
    Jan 2024 - Jan 2026 (2 years 1 month)
    First point of contact for prospects, responsible for establishing clear, professional communication and building trust quickly. Demonstrated strong time management and self-discipline in a results-oriented role—core skills for autonomous performance in remote interpreting environments (OPI/VRI).
  • O
    Customer Care & Sales Representative
    Onecall | Remote
    Jan 2022 - Mar 2024 (2 years 3 months)
    Served as a key point of contact, providing direct phone guidance to clients regarding natural treatment products, requiring active listening and clear explanation of benefits and contraindications. Maintained a professional, ethical, and empathetic approach when addressing sensitive health-related questions, ensuring customer understanding. Managed order logistics with high accuracy—an ability directly applicable to precise patient data handling.
  • T
    Teleoperator
    Jan 2020 - Dec 2022 (3 years)
    Managed a high volume of inbound and outbound calls in a dynamic environment, developing the mental resilience and verbal agility required for consecutive interpretation settings. Strictly followed Spain's energy portability regulations and scripts, demonstrating strong compliance skills (comparable to HIPAA principles and interpreter ethics). Resolved communication barriers and objections efficiently to achieve clear objectives in every interaction.