Gabriel de Sousa Oliveira

Ez dental: management and administration (remote) dental/dental office. company located in Boston (USA). managed 4 offices, organizing patient forms daily, preventing any information about the patient's dental and dental insurance from being missing, making calls to the insurance company and checking that everything was filled out correctly.Worked with CRM(zohodesk). - Extensive experience in providing exceptional customer service in remote positions. Proficient in using various communication channels, such as email, chat, and phone, to assist customers effectively.Strong problem-solving skills and ability to handle challenging customer situations with empathy and professionalism. Excellent multitasking abilities to manage multiple customer inquiries simultaneously. Proven track record of meeting or exceeding customer satisfaction targets.Highly adaptable to different software and tools used in remote customer service roles