Gabriela Vignoli Garrido

L

Language Teaching Freelance English Teacher

Sep 2024 - Current (11 months)

Teaching English and Spanish (online) to students of all ages. Including conversational lessons, grammar, general topics, conducting general English evaluation to check the student's level.

A

Dual Language Trainer.

Albert Learning

Aug 2024 - Oct 2024 (3 months)

Teaching English and Spanish (online) to students of all ages. Including conversational lessons, grammar, general topics, conducting TOEIC evaluations and general English evaluation to check the student's level.

Customer Service Representative & Trainer – Books Department

Amazon

May 2019 - Apr 2024 (5 years)

• Provided technical support to independent authors (KDP) and publishing houses (KEP) across multiple publishing lines: Print on Demand, Digital, and Kindle platforms. • Led onboarding and training for new agents, both online and in person, across business lines. • Specialized in handling publishing escalations and guiding clients through complex processes.

C

Customer Service Representative

Cyto Innovations – Natural supplements

Jun 2015 - Mar 2019 (3 years 10 months)

• Supported the company’s expansion into the Latin American market, with a focus on promoting a natural treatment for children with Autism Spectrum Disorder (ASD). • Provided bilingual customer service and managed logistics, including order tracking and delivery coordination. • Assisted management with client outreach, conducted market research, and translated communications between English and Spanish.

P

Surveyor

Plan Ceibal.

May 2013 - Apr 2015 (2 years)

Implementing Plan Ceibal’s monitoring in public schools across the country. Participation in the annual evaluation of Plan Ceibal and evaluation of the mathematics platform for the Evaluation and Monitoring Department in collaboration with ANEP (National Association of Primary Education).

H

Marketing, Quality and Consulting Assistant

Human Resources and Marketing Advice

May 2010 - Oct 2012 (2 years 6 months)

Held multiple roles contributing to HR consulting and internal operations: • Quality Assistant – Led the implementation and certification of ISO 9001:2008 for the Recruitment and Selection process. Designed and launched systems to improve customer service and satisfaction. • Consulting Assistant – Supported the execution of remuneration surveys and job pricing analyses for external competitiveness. • Marketing & Commercial Assistant – Created marketing content, engaged with clients, and promoted HR services, including salary surveys.

T

Human Resources Assistant.

Tata Consultancy Services

Mar 2007 - Apr 2010 (3 years 2 months)

Implementation of the Performance Evaluation System and administrative tasks in the area of Compensation and Benefits.

Gabriela Vignoli Garrido

About

Detail

Timeline

Résumé