Fray Carranza Durán

Fray Carranza Durán  new_releases

About

Detail

Service Desk, Computer Guy, Customer and Tech Support SME, Translator & Interpreter
Costa Rica
Contact Fray regarding: 
Flexible work
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Timeline

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Résumé

Jobs verified_user 0% verified
  • C
    Construction Supervisor
    Costructora El Diamante S.A, CR
    Jun 2023 - May 2026 (3 years)
    I supervised construction projects for my father's construction business.
  • Accenture
    Retiremet Services Product SME
    Accenture
    Jul 2022 - Apr 2023 (10 months)
  • Fujitsu
    Service Desk Specialist
    Fujitsu
    Mar 2022 - Aug 2022 (6 months)
  • Amazon
    VCC Customer Service Associate
    Amazon
    Jun 2019 - Nov 2020 (1 year 6 months)
    - Responsible for assisting Amazon.com customers on performing a wide range of tasks, such as attending their concerns related to their purchases, online accounts, shipments and even product support. - The position also required logical and rational approaches to help solve customer issues that may arise, including delayed or lost orders, items out of stock, refunds and more. - Depending on the customer’s need or situation and the nature of the concern, a follow up would be required to help solve the case accordingly. - Provided technical troubleshooting and support for a variety of Amazon devices, including Echo, Fire TV, and Kindle, resolving customer issues with Prime and Alexa to ensure a seamless user experience.
  • P
    Customer Service Agent / Concierge
    Pacific Trade Winds
    Apr 2018 - May 2019 (1 year 2 months)
    - Responsible for attending to all client concerns via email and phone. If a customer decided to make modifications or complete cancellation to their vacation package, I would assist with this and advise clients on all details and implications. - One of the most important tasks in this position is to handle situations such as angry or dissatisfied clients, this could happen for a number of reasons, so we were there to assist the best way possible and within our capabilities. - Responsible for working with and uploading client's reviews of our services to the company's website, among other secondary tasks.
  • Auxis
    CUSTOMER SERVICE AND ORDER ENTRY
    Auxis
    Mar 2017 - Apr 2018 (1 year 2 months)
    - Order Entry and Customer Service support for most of Shoes For Crews clients, company accounts and retail customers.
  • Kareo
    Product Support Specialist
    Kareo
    Sep 2015 - Sep 2016 (1 year 1 month)
  • Valor Global
    Customer Care & Collections
    Valor Global
    Jan 2015 - Sep 2015 (9 months)
Education verified_user 0% verified
  • E
    EFSET English Certificate 76/100 (C2 Advanced)
    EF Standard English Test (EF SET)
    Feb 2022
  • I
    English Executive Specialist for Support Services, Support Services Specialist for the commercial field
    Instituto Nacional de Aprendizaje
    Feb 2013
  • O
    High School Diploma
    Open Education - José María Calderón School - Tilaran
    Feb 2012 - Feb 2014 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • F
    Service Desk Agent, used ServiceNow for CRM and case keeping.
    Fujitsu Technologies Solutions
    Jan 2022 - Sep 2022 (9 months)