Customer-focused IT professional with 2+ years of technical support expertise, transitioning into Product Management. Adept at bridging technical knowledge with product strategy by analyzing user pain points, collaborating with cross-functional teams, and optimizing workflows. Skilled in leveraging CRM systems, AWS, and SQL to drive data informed product decisions. Certified in Project Management fundamentals, with a focus on Agile workflows and stakeholder alignment. Seeking to apply problem-solving acumen and user-centric mindset to deliver impactful product solutions in an entry-level Product Manager role.
