Senior IT Technician
Thusano Computer Services
May 2007 - Dec 2011 (4 years 8 months)
As a Senior IT Technician, I was responsible for repairing PCs, managing networking tasks such as configuring printers and setting up domains and workgroups, and providing desktop support for various brands including HP, Dell, Mecer, Acer, and Proline. My role involved troubleshooting issues, removing viruses, and setting up new users on domains and email accounts, as well as printer troubleshooting. I have hands-on experience with Novell and data capturing, and I was proficient in installing, configuring, managing, and maintaining Windows Server 2003 and 2008, as well as Microsoft Office versions 2003, 2007, and 2010. Additionally, I utilized my experience in handling incoming sales quotation requests, which required visiting client sites