Francis M. Ruin

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Virtual Assistant

OptiMindHealth

May 2023 - Dec 2025 (2 years 8 months)

• Streamlined patient onboarding operations by efficiently managing the central appointment calendars for medical professionals. • Maintained strategic professional relationships with external hospitals, private practices, and critical community partners. • Managed high-volume inbound and outbound voice communications with patients, referral networks, and third-party vendors. • Applied advanced expertise in appointment scheduling and calendar management, drawing on experience with clinical workflows similar to dental practice chair-time management to ensure high efficiency and accurate booking. • Provided empathetic patient-first support, utilizing strong communication skills to manage inquiries and confirmations while maintaining strict co
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Virtual Client Service Associate

Facebook Meta

Feb 2021 - Dec 2022 (1 year 11 months)

• Consistently maintained targeted service levels (SLAs) while securing corporate performance indicators and key business objectives. • Prepared operational reports and executed cross-departmental administrative functions to support client engagement frameworks.
Virtual Support Ambassador

Airbnb

Sep 2020 - Jan 2021 (5 months)

• Cultivated premium customer satisfaction metrics by proactively answering consumer phone calls, real-time messages, and professional emails. • Educated global consumers regarding complex platform parameters, localized booking processes, cancellation protocols, and refund distributions.
Customer Service Representative

Verizon

Jan 2019 - May 2020 (1 year 5 months)

• Handled diverse customer inquiries with optimal resolution outcomes to maintain continuous consumer retention benchmarks. • Provided specialized administrative assistance focusing on precise transactional billing procedures and basic technical troubleshooting.

Education 0% verified

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