Francisco Javier Corona Dardón

Customer Service Representative

Everise

Jun 2020 - Jan 2024 (3 years 8 months)

• Customer Service Agent, open cases to locate customer packages, • Take orders for supplies, give price estimates on packages, verify accounts, • Arrange package pickups, • Help to locate locations to deliver or pick up packages, • Transfer of calls to other departments, • General product information of the accounts • Inbound calls • Escalate call to a supervisor to help customers to resolve an issue

C

Night Manager & Accountant Auditor

Courtyard by Marriott Hotel Guatemala City

Mar 2018 - Apr 2020 (2 years 2 months)

• I improved staff Supervision and control, supervision and control of quality and standards of both the hotel and franchise, • I improved the Customer Service, Reservations, Attention and Solution of problems with guests, • I improved closing of cash registers, closing of the diary, control of hotel systems, Audit and control of invoices, control and adjustments of room records, control and audit of hotel services, • Audit of hotel systems (MICROS and OPERA), balancing of external systems (MARSHA vs OPERA), • I developed supervision of set-ups for events morning meals, buffet breakfast supervision, • Developed daily reports on daily occupancy and average rate, preparation and analysis of daily occupancy KPIs, and preparation of daily

M

Customer Service Manager

Medical Tourism Association

Aug 2017 - Mar 2018 (8 months)

• I developed procedures to attend to and coordinate services for clients., • I developed procedures to coordinate hotels and follow-up visits for outpatient follow-ups for patients and companions., • I developed packages and tours, coordination of transportation and guides for clients, supervision and control of quality standards • Management of English-speaking accounts. • The creation of this project from scratch, created all the processes and regulations to be followed by clients from the first contact until the return to the airport with costs and profits

L

Onsite Manager.

La Riviera de Atitlán Hotel & Resort

Sep 2014 - Aug 2017 (3 years)

• I improved general costs, budget preparation and execution, • I improved Inventory control and rotation, production control, performance and cost tests (kitchen) • I improved the treatment of local and city suppliers • I developed hiring, supervision and evaluation for staff in all areas, payroll review • I developed Weekly and monthly reports to the director's board • I developed control of preventive and corrective maintenance of the hotel's industrial equipment, water pumps, elevators, power plants, washing machines & dryers • I developed supplies' Purchases, spare parts and accessories for the hotel's equipment, • I improved solving problems and complaints from internal and external clients, supervision of areas, attention to

T

Onsite Manager

TOSA La Laguna Hotel Boutique & Spa

Jul 2013 - Sep 2014 (1 year 3 months)

• I improved Internal and external customer service, • I developed general costs, budget preparation and execution, inventory control and rotation. • I developed production control, performance and cost tests (kitchen), • I developed forms treatment of local and city suppliers, • I developed hiring, supervision and evaluation of personnel, payroll review and payment, • I developed delivery of weekly and monthly reports to Hotel Owners, • I developed control of preventive and corrective maintenance of the hotel's industrial equipment, water pumps, power plants, washing machines, dryers, • I developed purchases of supplies, spare parts and accessories for solution equipment of problems • I developed complaints from internal and exter

Francisco Javier Corona Dardón

About

Detail

Contact Francisco regarding:

Timeline

Résumé

Languages:

Francisco's behavioral traits
Francisco's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.