Francisco Hernandez

Network Engineer

Cisco

Mar 2024 - Current (2 years 5 months)

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Systems Engineer.

Jan 2021 - Jul 2023 (2 years 7 months)

As a Systems Engineer, I was responsible for designing, implementing, and maintaining complex systems to meet organizational needs. My role involved troubleshooting technical issues, optimizing system performance, and ensuring seamless integration of various technologies. Additionally, I utilized Microsoft Teams daily to enhance communication with customers and colleagues, share important files, and coordinate the resolution of technical challenges. This collaboration tool, while not specific to my title, played a crucial role in supporting productivity, teamwork, and effective problem-solving across the organization, demonstrating its value in any professional setting.

Support Engineer

FOUNDEVER COLOMBIA

Oct 2020 - Current (5 years 10 months)

As a Support Engineer, I was responsible for providing technical assistance and support to customers, ensuring their issues were resolved efficiently and effectively. I collaborated closely with cross-functional teams to enhance product functionality and improve user experience. Additionally, I managed sensitive customer information with a strong emphasis on professionalism and data protection, which underscored the importance of DLP (Data Loss Prevention) policies in our operations. This commitment to safeguarding sensitive information not only built customer trust but also reinforced our dedication to maintaining high standards in data management.

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Web Development Study

Jan 2020 - Jul 2025 (5 years 7 months)

During my Web Development studies, I engaged in various practical projects that allowed me to gain foundational knowledge of several Microsoft tools, which, while not directly related to web development, enhanced my understanding of technology in a corporate environment. - **Microsoft Endpoint Manager**: I utilized this tool to comprehend device management within a corporate setting, focusing on reviewing security policies and basic software distribution. - **PowerShell**: I applied PowerShell for simple automation tasks, such as file copying, checking system information, and executing basic commands to manage users or services. - **Microsoft Defender**: I acquired experience in checking and configuring basic security settings, monitoring a

Francisco Hernandez

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