Francisco Gustavo

Consultant for Higher Education Faculty

Tecnologico de Monterrey

Oct 2024 - Current (11 months)

Lecturer in Continuing Education at Tec de Monterrey

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Regional Senior Manager LATAM

Sozius SA de CV

Sep 2018 - Nov 2023 (5 years 3 months)

● Coordinate the Performance Management of the Engineering departments in the Latin American region. ● Manage Comprehensive Systems such as: CRM, Moodle and Learning Management Systems. ● Process Improvement on engineering team productivity by 80% in Q3 2023 to improve service metrics or KPIs in the international Service Network with efficient responses. ● Employee Development interest and knowledge through an active online Service Advisory campaign with partners with a regulatory and policy framework. ● Implement prioritized Strategic Planning as a key person from the international headquarters (HQ-LATAM) for right implementation in the regional market. ● Strategic Planning to Increase market share for new products and technologies by 65%

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Senior Manager

Sozius S.A. de C.V.

Sep 2018 - Nov 2023 (5 years 3 months)

Senior Planner & Product Mexico City Sep 2018–Nov 2023 • Coordinating and follow activities of Engineer departments in Latin America co-workers of performance. • Improved for the new service solution to improve the KPIs of performance in the Service Network. • Developed the Service Notice of the network with partners and provide guidelines and policy. • Prioritized strategic planning implementation of HQ request for local market in LATAM. • Implementing new policies and solutions • Coordinated and implementing Focus Training programs, improving employee retention (TTT) wide LATAM.

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Engineering Manager of Planning and Training Consumer/B2B

Sozius SA de CV

Apr 2018 - Sep 2018 (6 months)

● Implement in the team a cycle roadmap of processes and staff learning to continuously improve SPI/SOP through reengineering. ● Risk Management by Implement customer retention program (NPS score) increase by 70% through research and UX improvements with needs detection and service/product improvements achieve 1st place in regional NPS in the period 2019-2021. ● Leadership market research trends through R&D and technologies for the development of new functions for integration applications in different operating systems as well as administration of networks and telecommunications with service solutions.

CRM integration cloud

Huawei Technologies

Apr 2018 - Oct 2023 (5 years 7 months)

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Regional Service Manager Latin America

Sozius Technologies

Apr 2018 - Current (7 years 5 months)

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Engineering & Training Manager PM

Sozius S.A. de C.V.

Apr 2018 - Sep 2018 (6 months)

Planner of Training Product & Consumer/B2B Mexico City Apr 2018–Sep 2018 • Established the process and learning map of staff to attend and prepare SPI/SOP process by product portfolio focused on enterprise CRM platform for different channels and dealers. • Increased Service Solution targeted on improve knowledge and strategy for cloud-based solution offering • Improved customer retention (NPS score) by 20% through user research and implementing platform enhancements and customer detection needs and service/products improvements in collaboration with Engineering departments of (HQ-LATAM). • Supervised for R&D market research trends and emerging technologies to inform product roadmap and new feature development for integration apps on dif

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Manager

Jun 2016 - Mar 2018 (1 year 10 months)

Founder and Community Manager for social solutions Mexico City Jun 2016–Mar 2018 • Publish advertising campaigns in a timely manner in the selected media. • Headed operation campaigns (Organic and Payment) in each social channel. • Increased improvements to the segmentations and parameters of each campaign seeking to optimize budgets. • Planned the media budgets of each advertising campaign. • Developed Executive results reports for each advertising Campaign propose and execute changes to the campaigns.

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Community Manager

Techmxsocialcommunity

Jun 2016 - Mar 2018 (1 year 10 months)

Founder and Community Manager for solutions in Social Media ● Publish advertising campaigns in a timely manner in the selected media. ● Headed operation campaigns (Organic and Payment) in each social channel. ● Increased improvements to the segmentations and parameters of each campaign seeking to optimize budgets. ● Planned the media budgets of each advertising campaign. ● Developed Executive results reports for each advertising Campaign propose and execute changes to the campaigns.

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Training Assistant Manager of Engineering

SONY DE MÉXICO

Mar 2012 - Jan 2022 (9 years 11 months)

Coordinating and setup training courses for different staff, trought certification programm for instructors. To work with an organization that let me apply the acquired knowledge and my ability to plan,organizing and directing the operation of a company and related companies. form part of a team and establish myself professionally in a company where personal achievements and performance are challenging, besides allowing opportunities personal and professional development.

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Engineering Training Manager

SONY

Feb 2008 - Sep 2017 (9 years 8 months)

Project Management of training courses for different profiles, with an instructor certification program 95% of the certificates with scores of 100 during the Q3 of 2016 to 2017. ● Implement Instructional Design to apply the knowledge acquired and my ability to plan organize and direct the operation of a company. Train new talents. ● Develop the Launch management of 20 new products for partners and consumer of the Product Cycle. ● Research market trends and emerging technologies (NPI and SPI) of products and development of new features

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Training Manager Engineering

SONY ELECTRONICS

Feb 2008 - Sep 2017 (9 years 8 months)

Engineer Training and Product Manager (A&V/IT VAIO) Feb 2008–Sep 2017 • Coordinating and setup training courses for different staff, trough certification program for instructors. • Implementing organization that let me apply the acquired knowledge and my ability to plan, organizing and directing the operation of a company and related companies. Form part of a team and establish myself professionally in a company where personal achievements and performance are challenging, besides opportunities personal and professional development. • Managed Plan for Launch product portfolio for partners and final customers. • Analysed market trends and emerging technologies to inform product roadmap and new feature development

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Engineer Chief

SONY

Mar 2005 - Sep 2008 (3 years 7 months)

● Decision Making and responsible for monitoring the engineering department's overall operations, ensuring performance efficiency, and everyone's strict compliance with the safety standards and regulatory procedures Launch VAIO IT category in Latin America. ● Head of NPI SOP for training and preparations of client portfolio of service strategy. ● Launch VAIO IT & Tablet Sony Ericcson in the new brand (Xperia) category in Latin America

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Chief of Engineering

SONY ELECTRONICS

Mar 2005 - Sep 2008 (3 years 7 months)

Engineer in Latin America (IT VAIO and CLIÉ) Mexico City Mar 2005–Sep 2008 • Responsible for monitoring the engineering department's overall operations, ensuring performance efficiency, and everyone's strict compliance with the safety standards and regulatory procedures Launch VAIO IT category in Latin America. • Head of NPI SOP for training and preparations of client portfolio of service strategy. • Launch VAIO IT & Tablet Sony Ericcson in the new brand (Xperia) category in Latin America.

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Engineer Specialist IT

SONY

Apr 2001 - Feb 2005 (3 years 11 months)

● Helpdesk and monitor the time for completion of Technical Assistance

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Specialist IT Engineering

SONY ELECTRONICS

Apr 2001 - Feb 2005 (3 years 11 months)

• Monitor the time for completion of Technical Assistance • Responsible for monitoring engineering department's overall operations, • Ensuring performance efficiency, and everyone's strict compliance with the safety • Improving customer perception of the real testing products for enhancements UX.

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Manager Engineering and web technical support

SONY ELECTRONICS

Feb 2001 - Sep 2012 (11 years 8 months)

Engineer Product Manager for Consumer (IT VAIO) Mexico City Feb 2001–Sep 2012 • Supporting to the engineering team on a variety of projects. As an engineering assistant, your job duties include spec reading, research, conducting tests, modifying techniques, and resolving issues. • Managed Plan for Launch product portfolio for partners and final customers. • Increase client portfolio by 80% within first year through targeted on strategy and cloud-based solutions. • Head of NPI SOP for training and preparations of client portfolio of service strategy.

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Engineer Assistance Manager

SONY

Jan 2001 - Jan 2012 (11 years 1 month)

● Problem-Solving to Improve Technical Support's interaction and response to the engineering team on a variety of projects, reading specifications, researching, performing tests, modifying techniques and solving problems. ● Design the launch plan of the product portfolio for partners and end customers. ● Increase the client portfolio by 80% during the first year through specific strategies and cloud-based solutions. ● Analytical Skills and preparation of the service strategy of the client portfolio

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Assistance Manager

SONY

Jan 2001 - Jan 2012 (11 years 1 month)

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Specialist IT Engineering

SIT de México

Apr 1999 - Apr 2001 (2 years 1 month)

• Monitor the time for completion of Technical Assistance. • Maintenance for Windows NT Server 4.0 • Replace wide country Plan of Servers and IT assets • Update and apply security patches of Server and O.S.

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Specialist IT Engineering

Consultores Profesionales de México

Jan 1997 - Apr 1999 (2 years 4 months)

• Helpdesk and monitor the time for completion of Technical Assistance Mexico City Jan 1997–Apr 1999

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Engineer Specialist IT & Helpdesk

GNP Grupo Nacional of Projects

Feb 1996 - Apr 1997 (1 year 3 months)

● Create a portfolio of Maintenance and Helpdesk clients. ● Implement improvements to the platform: service system

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IT Engineering

Grupo Nacional Provincial GNP

Feb 1996 - Apr 1997 (1 year 3 months)

• Create clients for Maintenance and Helpdesk portfolio. • Implementing platform enhancements – Service System

Accounting Consulting IT Intern

Secretaría de Hacienda y Crédito Público

Oct 1994 - Apr 1995 (7 months)

● Data Entry and create portfolio of customers.

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Accounting Consulting Intern

de Hacienda y Crédito Público" SAT del

Oct 1994 - Apr 1995 (7 months)

• Data Entry and create portfolio of customers. Mexico City Oct 1994–Apr 1995

Expert of support

Huawei Consumer Business Group

Francisco Gustavo

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