F

Francisco D' Oleo

About

Detail

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individu
Santo Domingo Este, Santo Domingo Province, Dominican Republic
Contact Francisco regarding: 
work
Full-time jobs
Starting at USD4/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Scotiabank
    Collections Agent
    Scotiabank
    Sep 2022 - Current (4 years)
    • Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank's position, conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means. • Contributes to the overall success of the Collections department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and
  • Teleperformance
    Chat Support Representative (Seasonal)
    Teleperformance
    Nov 2021 - Jan 2022 (3 months)
    • Respond to customer inquiries via live chat in a timely and professional manner. • Assist customers with product-related questions, including product availability, specifications, features, and pricing. • Provide assistance with order status inquiries, including processing, shipping, and delivery details. • Address and resolve customer complaints and concerns regarding products, services, or experiences with Walmart.
  • Continuum
    Customer Service Specialist
    Continuum
    Feb 2013 - Jul 2022 (9 years 6 months)
    • Responding to customer questions about products and services, ensuring a comprehensive understanding of offerings. • Addressing and resolving customer complaints in a timely manner, utilizing strong negotiation skills to reach satisfactory outcomes. • Processing orders, cancellations, and returns efficiently, while also troubleshooting any issues that arise during the process. • Working proactively to retain existing customers by resolving issues, addressing concerns, and offering tailored solutions to keep them satisfied. Additionally, I analyzed customer feedback to identify patterns and anticipate retention challenges, which informed our approach to customer service. • Conducted outbound calls to follow up with customers, enhan
Education verified_user 0% verified
  • I
    Network Administration in Information Technology
    Instituto tecnico superior comunitario ITSC
    Jan 2021 - Current (5 years 8 months)
    Santo Domingo
  • L
    High School Diploma
    Liceo Sec. Humber Recio
    Jan 2008
    Bahoruco, Dominican Rep.