F
Francisco Adolfo Maravilla
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Detail
San Salvador Department, El Salvador
Contact Francisco regarding:
Flexible work
Starting at
USD28/hour
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Résumé
Jobs
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Resilience ManagerBitsoOct 2024 - Current (1 year 9 months)Responsible for ensuring the company's ability to withstands and quickly recover from disruptions. • Identifiying potential risks and evaluating their impact on the company's operation. • Creating and implementing strategies to mitigate identified risks and ensure business continuity. • Enforce a culture of stability and reliability of the company's technological services even in the face of challenges.- LIT Infrastructure ManagerLifeMiles - Avianca's Loyalty Program,Jul 2017 - Jan 2024 (6 years 7 months)As the IT Infrastructure Manager at LifeMiles - Avianca's Loyalty Program, I oversaw the management and maintenance of the organization's IT infrastructure, ensuring its efficiency and security. I led a team of IT professionals, collaborated with cross-functional teams, and implemented strategic plans to optimize the organization's IT infrastructure. • Conducted interviews, and recruited, trained, and guided over 11 staff members through daily coaching, performance evaluations, and constructive feedback. • Offered architectural direction and leadership to technical teams, promoting the creation of strong, scalable, and cost-effective solutions. • Conducted analysis of departmental and job-specific functional requirements to synchronize t
- LIT Infrastructure LeaderLifeMiles - Avianca's Loyalty Program,Nov 2016 - Jun 2017 (8 months)I was responsible for creating the infrastructure unit from scratch, which was essential for the organization's technological transformation project utilizing public cloud services. • Led the integration of open-source platforms such as Kubernetes, which streamlined the time-to-market process through CI/CD and Microservices. This initiative included launching a new e commerce platform that resulted in a twofold increase in customer visits and a more than 50% improvement in key performance and sales metrics. • Implemented a strategic action plan and pioneering processes to transition infrastructure to cloud services, utilizing AWS technologies, resulting in annual savings of over $1 million. • Developed profiles for the roles of Infrastru
- AClient Technologies LeaderAVIANCAAIRLINESFeb 2011 - Oct 2016 (5 years 9 months)Guiding the organization through technical decisions involves making informed choices about the technologies available on the market, enabling various business units to perform their daily activities effectively. • Led and oversaw the global supply chain process for essential technology at Avianca's airline offices, including points of sale and airports, ensuring the optimal technology was allocated for daily operations. This included managing devices such as laptops, printers, telecommunication equipment, airport luggage queue systems, and barcode readers for boarding pass verification, among others. • Guided and managed team members in operational tasks to align with departmental goals, objectives, external regulations, and budget const
- TDesktop Support AdministratorTACA International Airlines,Mar 2010 - Jan 2011 (11 months)I was tasked with ensuring that service requests for PCs, laptops, printers, scanners, mobile devices, and other IT assets are addressed promptly. • I led a high-performing, multidisciplinary technical team of over 25 members spread across the airline's offices in the three Americas. The team was engaged in various activities associated with end user support, including MAC functions, software installation, and other related tasks. • Established and enforced Service Level Agreements for Desktop Support in consultation with end users to set clear expectations and time-frames for problem resolution. • Oversaw the handling of incoming requests to the Desktop Support team via multiple communication channels, guaranteeing polite, prompt, and e
- TInformation Security AnalystTACA International Airlines,Apr 2004 - Feb 2010 (5 years 11 months)I have played a critical role in protecting the organization's computer systems and networks from cyber threats and unauthorized access.
- TData Center OperatorTACA International Airlines,Aug 2003 - Mar 2004 (8 months)I was a member of a team responsible for ensuring the smooth operation of the airline's main data centers.
Education
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- Cloud Digital Leader CertificationGoogle CloudMay 2024 - Current (2 years 2 months)
- AWS Certified Solutions Architect – AssociateAmazonDec 2023 - Current (2 years 7 months)
- BBAESI School of ManagementJan 2014 - Jul 2017 (3 years 7 months)