Francina Rios

Francina Rios

About

Detail

Buenos Aires, Argentina
Contact Francina regarding: 
work
Full-time jobs
Starting at USD30k/year
Flexible work
Starting at USD15/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • RedCloud
    Customer Success Operations Analyst
    RedCloud
    Jun 2024 - Apr 2025 (11 months)
    Customer Success Operations Analyst with experience optimizing SaaS client onboarding using Jira, Magento, and Google Sheets. Proven track record of eliminating over 1,200 hours of annual waste and boosting team productivity by 30% through process automation. • Increased operational efficiency by 25% through the implementation of streamlined workflows, resulting in a time savings of over 1,200 hours annually. • Implemented a standardized Magento onboarding process, saving 120 support hours annually and improving project collaboration. • Implemented a new project management software that increased team productivity by 30%, allowing for the successful completion of 15 projects within budget and ahead of schedule over six months. • Distributed
  • X
    Sales Team Manager
    XPRODU
    Apr 2022 - Jun 2024 (2 years 3 months)
    Multilingual Sales Team Lead expert in customer success and logistics for high-demand events. Proven ability to eliminate friction for international clients via translation, lead cross-functional teams, and accelerate issue resolution in fast-paced environments. • Coordinated logistics for multiple simultaneous high-demand events, anticipating possible issues or pain points. • Led and instructed team members in advanced customer service practices, fostering a people-centric environment focused on exceptional client experiences. • Delivered interpretation and document translation to 20+ high-priority clients, cutting average resolution time by one day per request.
  • G
    Project Owner & Team Lead
    Girl’s Café
    Dec 2020 - Jun 2023 (2 years 7 months)
    • Spearheaded the recruitment, interviewing, and onboarding of new members, prioritizing culture-fit and long-term organizational alignment. • Hosted and moderated large-scale community events, managing complex stakeholder communications and maintaining a "quality over quantity" brand standard.
Education verified_user 0% verified
  • Universidad de Buenos Aires
    Bachelor
    Universidad de Buenos Aires
    Jan 2026 - Current (6 months)
    Computer Science
Projects (professional or personal) verified_user 0% verified
  • RedCloud
    Operations Automation
    RedCloud
    Jun 2024 - Apr 2025 (11 months)
    Engineered complete workflow automation for operations area in GScript.