FELIPE ARTURO NÁJERA FERREIRA

FELIPE ARTURO NÁJERA FERREIRA

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Tecnologo en Mercadotecnia y Publicidad
Bogota D.C., Colombia

Contact FELIPE regarding: 
Flexible work
Starting at USD10/hour
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Résumé


Jobs verified_user 28% verified
  • Qualfon
    Customer Service Agent
    Qualfon
    Aug 2023 - Jun 2024 (11 months)
    I have provided telephone support to North American customers regarding the different products and services offered by the company, providing follow-up and assistance to new CSR's as well as assistance to supervisors and account managers on payroll and document management issues among others. I was also promoted as Recruiter, where I have the mission to reach new prospect workers according to the guidelines of the company, making calls and the schedule of interviews, measuring English level among other valuable skills.
  • T
    Analista de mercadeo
    Tubos Colmena
    Mar 2023 - Jun 2023 (4 months)
    I was responsible for directing all company marketing department activities and Google and Meta Ads activities. Implemented several advertising campaigns in social networks, implemented and improved the CRM tools designed by the company, changed and improved the company's corporate image and participated with two other companies in Expo construction with a stand of 100 mt2. Finally, I choose and created all the POP material of the company for external management (promotional) and internal management (Colmena Store).
  • Atento Colombia
    Customer Service Representative verified_user Verified experience
    Atento Colombia
    Sep 2022 - Feb 2023 (6 months)
    As customer service representative, I work for the client Meta, offering marketing support, digital marketing strategies, segmentation, market research and tools management to SMEs that promote their goods and services through Meta (Facebook, Instagram and/or WhatsApp). It request a big adaptability skill cause it makes me learn to work with customers in marketing and customer service at the same time. As CSR I work for the client Meta, offering marketing support, digital marketing strategies, segmentation, market research and tools management to SMEs that promote their goods and services through Meta (Facebook, Instagram and/or WhatsApp). I must speed my learning because I must learn about Meta tools just in 2 weeks. Skills: Facebook marke
  • S
    Executive Assistant
    SA Propainting Inc
    Jun 2022 - Jul 2022 (2 months)
    As administrative and commercial coordinator in this American company, I was in charge of all contacts with clients, scheduling services, organizing and coordinating the personnel to carry out the site work in the different locations, and providing the necessary documentation for each of the projects.
  • Concentrix
    Customer Service Representative
    Concentrix
    Dec 2021 - Jun 2022 (7 months)
    Proactive participation in meetings aimed at creating new practices. Provide customer service via phone and email chat. Processing documentation and entering data into databases. Consistently achieve my short and long term goals. Suggest ideas to improve performance and efficiency. Supervise and delegate tasks to a team of 12 people.
  • Sitel Group
    Representante del servicio de atención al cliente
    Sitel Group
    Feb 2021 - Dec 2021 (11 months)
    Agente Servicio al Cliente para Fedex
  • Teleperformance
    Customer Service and Marketing Expert
    Teleperformance
    Apr 2020 - Jan 2021 (10 months)
    As an agent in TP I worked for Instacart and Walmart.com campaign, helping both the external and internal customer, in the process of selling and buying goods and services offered by these two online stores or e-commerce, I also helped to manage different sales strategies for both clients, boosting traffic in both stores.
  • E
    Marketing and Advertising Director verified_user Verified experience
    Esigme SAS
    Dec 2015 - Jul 2019 (3 years 8 months)
    Lead the marketing and advertising activities and strategies necessary for the promotion of the company, creation of email marketing strategies, creation of channels to optimize Benchmarking strategies, administration of the organization's social networks, planning and introduction of the services offered by the company. Achievements: The logo, website, slogan and advertising pieces that the company currently uses for promotion were created. We also created email marketing strategies optimizing CRM strategies in order to adapt the strategic marketing processes. Strategies were also optimized for the development of SEM and SEO in Google, achieving a better positioning of the company in search engines and improving the reach to the target aud
  • L
    Market Analyst
    Latin Internet Technology SAS compramecom
    Feb 2015 - Aug 2015 (7 months)
    As a market analyst I was in charge of the analysis of more than 90,000 products that the company wanted to import from China in different categories, mainly in technology, accessories, beauty and home products. This task was developed by making comparisons between the products to be imported and the products located in the Colombian market, verifying that the products complied with the requirements established in the Colombian legislation, making price comparisons, and developing promotional strategies for the products that finally, after my approval, were going to be imported to the national territory.
  • L
    Market Analyst
    Latin Internet Technology SAS compramecom
    Feb 2015 - Aug 2015 (7 months)
    I was in charge of the analysis of more than 90,000 products that the company wanted to import from China in different categories, mainly in technology, accessories, beauty and home products. This task was developed by making comparisons between the products to be imported and the products located in the Colombian market, verifying that the products complied with the requirements established in the Colombian legislation, making price comparisons, and developing promotional strategies for the products that finally, after my approval, were going to be imported to the national territory.
  • F
    Administrative coordinator verified_user Verified experience
    Futuro laboral E.S.T
    May 2012 - Dec 2013 (1 year 8 months)
    Follow up on all personnel linked to the temporary services company, carry out administrative processes related to workers on mission, attend to requests from clients regarding personnel linked to their companies, follow up on the processes of discharges, calls for attention and sanctions of personnel, attend to requests from workers on mission regarding their economic benefits and affiliations to the general social security system. Achievements: The turnover rate was reduced by 15% compared to previous months. We also developed a personnel control and management mechanism, developed in Excel, which allowed us to improve control over absences, failures, complaints, calls for attention and delivery of documentation of workers on assignment.
Education verified_user 0% verified
  • E
    EF SET English certificate 69/100 (C1 Advanced)
    EF Standard English Test EF SET
    Feb 2020
  • ENEB  Escuela de Negocios Europea de Barcelona
    Posgrado en Publicidad, Marketing y Social Media, Mercadeo
    ENEB Escuela de Negocios Europea de Barcelona
    Dec 2019 - Current (6 years 6 months)
  • Escuela de Organización Industrial
    Diplomado de e-commerce, Marketing Digital
    Escuela de Organización Industrial
    Jan 2015 - Jun 2015 (6 months)
  • International Advertising Bureau
    Curso básico de marketing digital, Marketing Digital
    International Advertising Bureau
    Jan 2015 - Jun 2015 (6 months)
  • P
    Diplomado en Sistema de Gestión de Calidad ISO 9001, Sistemas de Gestión
    PolitécnicodeColombia
    Jan 2015
  • P
    Diplomado en Gerencia de Mercadeo, Marketing/Gestión de marketing, general
    PolitécnicodeColombia
    Jan 2015
  • Universidad Complutense de Madrid
    Curso de Programación de Apps Moviles, Tecnología informática/Tecnología de sistemas informáticos
    Universidad Complutense de Madrid
    Jan 2015
  • P
    Diplomado en Sistema de Gestión de Calidad ISO 9001, Sistemas de Gestión
    PolitécnicodeColombia
    Jan 2015
  • P
    Diplomado en Gerencia de Mercadeo, Marketing/Gestión de marketing, general
    PolitécnicodeColombia
    Jan 2015
  • International Advertising Bureau
    Curso básico de marketing digital, Marketing Digital
    International Advertising Bureau
    Jan 2015 - Jun 2015 (6 months)
  • Escuela de Organización Industrial
    Diplomado de e-commerce, Marketing Digital
    Escuela de Organización Industrial
    Jan 2015 - Jun 2015 (6 months)
  • Corporación Universitaria Unitec
    Tecnologo en Mercadotecnia y Publicidad, Marketing
    Corporación Universitaria Unitec
    Jan 2009 - Jan 2012 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • C
    Campaña BTL Fundación Santa Cruz de Mompox
    Jan 2019 - Dec 2019 (1 year)
    Planeación, Creación y desarrollode campaña de concientización entre los habitantes de Mompox (Bolivar) sobre la proliferación antiinstitucional de practicas no acordes a la celebración de semana santa..
  • C
    Campaña BTL Fundación Santa Cruz de Mompox
    Jan 2019 - Dec 2019 (1 year)
    Planeación, Creación y desarrollode campaña de concientización entre los habitantes de Mompox (Bolivar).
  • P
    Pizza Gourmet 1969
    Feb 2014
    Planeación, desarrollo y ejecucion de investigación de mercados realizada a aproximadamente 2300 personas para la cadena de restaurantes.
  • P
    Pizza Gourmet 1969
    Feb 2014
    Planeación, desarrollo y ejecucion de investigación de mercados realizada a aproximadamente 2300 personas para la cadena de restaurantes.
  • G
    GYV ASOCIADOS
    May 2013
    Rediseño sitio web de la empresa, diseño papeleria corporativa (tarjetas, brochure)
  • G
    GYV ASOCIADOS
    May 2013
    Rediseño sitio web de la empresa, diseño papeleria corporativa (tarjetas, brochure)
  • D
    Diseño Imagen Corporativa
    Aug 2012 - Dec 2012 (5 months)
    Diseño e implementacion de imagen corporativa.
  • D
    Diseño Imagen Corporativa
    Aug 2012 - Dec 2012 (5 months)
    Diseño e implementacion de imagen corporativa.